Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Extremely fast, easy claim process!
On a recent emergency vet visit, I needed to open a claim through Trupanion for treatment of my Golden Retriever, and I couldn't be more pleased with how seamless the claim process was. Between the vet being able to direct bill through my insurance, the extremely fast response to the claim through Trupanion, and the updates by email and text on the claim process, I could not have expected a better experience. I would highly recommend Trupanion to any animal owner!
Insurer: Trupanion Canada
By: Trevor
Great claims service
Claims went smooth and easy and was completed in a timely manner!
Insurer: Trupanion
By: Emily
I just had a wonderful chat with Starr who helped me out very quickly with a question I had.
I just had a wonderful chat with Starr who helped me out very quickly with a question I had. Everyone else I have connected with at Trupanion has been equally fantastic. Plus I am incredibly impressed with how quickly claims are processed. The best pet insurance people ever!!!
Insurer: Trupanion
By:
Slow refunds, 2020
So far we have submitted 2 claims. 1st beginning of Sept., refund received OK, 2nd claim submitted Sept 25th (no refund so far), 3rd claim should go in Oct. 19th. The question/answer page does not indicate how long it will take tp process a claim. When you have several bills to submitted it may be difficult to keep track of all your records/claims. The your portal does show info link claim "in process' but no time lines. If you have thousands of dollars in claims you would like a speed refund so you can pay your bills.
Insurer: Pets Plus Us
By: Paul
Far exceeded my expectations
As a lawyer dealing with insurance companies (on both sides) for almost 30 years, I've seen practices across the board. Ease and uncontested coverage are, sadly, not the norm. I did a lot of homework before selecting Healthy Paws. I never had pet insurance before and didn't trust it (for the reasons stated above). When my young dog was diagnosed with elbow problems and needed surgery and rehab, I prepared for a fight. I was sure coverage would be contested somehow. Healthy Paws has been fantastic. As long as I submit itemized invoices the claim process is easy and I receive a reimbursement check quickly. I'm floored that I don't have to fight for benefits. During these times especially, the comfort of knowing my claims will be promptly paid is immeasurable. I highly recommend Healthy Paws.
Insurer: Healthy Paws
By: Lauren
Healthy Paws cares about the wellbeing of my dog.
I didn't have much contact with Healthy Paws pet insurance until my puppy got sick. My mini golden doodle came down with something nasty that left her vomiting for three days. So I took her to the pet hospital to make sure it wasn't anything serious. After a slew of tests, the doctor determined that she was fine and she likely got into something she shouldn't have. I submitted my insurance claim to Healthy Paws by using their mobile app. A few days later I was reimbursed and then an agent contacted me to check on my puppy. It was so sweet to get a personalized note from them, asking how my puppy was doing. That little touch of going the extra mile and showing that they actually care is what made me realize I chose a great insurance company. I've already recommended Healthy Paws to my friends and I would recommend it to you as well.
Insurer: Healthy Paws
By: Amanda
Great service
We have had a few experiences with our dog and needing to handle things with this insurance company. Every time has been a wonderful experience.
Insurer: Trupanion Canada
By: Pam
Small print always gets me
The claims system works great. My only issue is that I keep finding out how many things are not covered by the insurance and end up paying almost 100% of veterinary care costs. But it's all in the small print so nothing to do about it but keep paying more for dog insurance than I pay for my kids' insurance.
Insurer: Trupanion Canada
By: Ana
Ear infection
Trupanion isn't like people health insurance, that was the hardest thing I had to learn about it. I like it because my little girl, has a tendency to get ear infections, so this last claim only takes us closer to meeting our deductible for her and her ear infections. So I explain to people that if you have a dog with a chronic issue, it is a good policy to have.
Insurer: Trupanion
By: Joan