Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Couldn't Be Happier!!
I've never had a dog in my life before Luna, so I knew as soon as I got her back in 2017 that I needed pet insurance ASAP. I got her covered when she was 6 months old so she wouldn't have any pre-existing conditions. I read reviews for a bunch of insurance companies online, and I am SO glad I went with Healthy Paws! Every single time I've ever called them, I've been connected to a real person (in Washington!) who has compassionately and fully answered my questions or concerns. The claims process is quick and only ever takes a couple days, and then 90% of whatever is covered is deposited directly into my account. Recently, I got $600 of an over $700 emergency room bill reimbursed, which was HUGE for my peace of mind!! They're transparent about the annual deductible, which thankfully I'd already satisfied, and then they followed up with me personally afterward via email to ask how Luna was and make sure she was okay. The staff is friendly, the claims process is simple and intuitive, and there have never been any surprises in terms of what is or isn't covered. I am so glad I went with Healthy Paws, and I recommend them to all of my friends and family!
Insurer: Healthy Paws
By: Courtney
Poky but easy
I switched to PetsBest from Figo because of a big premium increase. I submitted my first claim recently and have had a good experience. There was no questioning of the claim and the reimbursement I felt I was due came through with no problem. Like many companies, PetsBest is currently working with pandemic issues, so the payment took longer than I'd anticipated, but they contacted me to let me know why there was a delay and that my claim was being processed. So far, I'm very happy!
Insurer: Pets Best
By: Nancy
Best insurance out there
I absolutely love HealthyPaws insurance for my dog and would highly recommend it to anyone who has a pet. A few of my friends, who're pet owners, have this insurance (per my recommendation) and they're very happy with it as well. Pros: - Customer service is excellent - Very prompt payment (most times getting reimbursed within 2 days of submitting a claim) - Excellent coverage - Got coverage on a test that most insurances don't cover Cons: - a bit pricy, but totally worth it, especially if you have a pet with health issues
Insurer: Healthy Paws
By: DIANA
This insurance is the best!!!
I have never had an issue with claim with Trupanion. They are quick to respond and quick to pay as long as the situation is covered! I would recommend them to anyone! I will always have my pets covered with Trupanion!
Insurer: Trupanion
By: Cherie
One of the smartest decisions I ever made.
Like everyone I debated whether to get health insurance for my beautiful miniature poodle puppy, and opted to do so. As it turned out, she has had numerous medical problems, including epilepsy. Healthy Paws has been prompt in handling claims and staff members are responsive to any questions. I have strongly recommended Healthy Paws to dog owning friends.
Insurer: Healthy Paws
By: Elizabeth
Trupanion was there for us!
Our 1 year old dog needed surgery for ingesting a ball. The event was traumatic for him and us and the ease with which Trupanion handled our claim was amazing and appreciated!
Insurer: Trupanion
By: Leslie
Denied everything
Unfortunately this company denied claims for an allergy skin condition treatment they insisted was pre-existing. I don’t know how they could determine that?! Certainly not true. I protested and they came back with same response. It takes over a month for claims to be processed too. Very disappointing.
Insurer: Pets Best
By: Lisa
Excellent
One of the first things I did when I got my Lab puppy at 8 weeks was sign up for pet insurance. Having researched different insurances I landed with HealthyPaws because of their good sonsumer rarings, competitive premiums and website user friendliness/interface. I have never regretted this decision. The premium has climbed significantly in the 8 years since I have been a member, but my Lab has gone through an array of health issues since she was a puppy - chronic stomach issues, two knee operations and kidney disease to name a few - and HealthyPaws has saved me thousands of dollars despite the monthly premium payment. Their claims submission process is simple and straight forward, their claims department immediately confirms receipt and the review and processing time is very prompt. A detailed explanation of benefits and reimbursement follows within a matter of days. Their customer service phone support has also been outstanding, helpful and friendly. I recommend Healthy Paws to anyone looking for dog insurance, in particular if you have a young puppy with no pre-existing conditions to maximize the benefit.
Insurer: Healthy Paws
By: dj29
Terrible Customer Service- took over a month to process any claim or get a reimbursement
I cancelled my policy with Pet's Best after using them for about 6 months. To pay $45 a month on pet insurance and not receive adequate customer service is unacceptable. The claims process was extremely lengthy- took over a month for anything to process and I had to be the one to keep reaching out asking what is going on. I feel as though businesses are now using Covid as an excuse for poor customer service and that doesn't sit well with me, when these claims can all be processed via the internet. Overpriced insurance for low quality service. Would not recommend.
Insurer: Pets Best
By: Emily