Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Coverage is CLEAR, Service is REALLY FAST, Support is TRUE
I’m up early tending to my hound, who is recovering from her second surgery (they were unrelated) in 3 months during this horrible year of covid. I’m feeling so grateful for Trupanion that I’m going to write this review. I adopted my pup in 2012 and investigated pet insurance after her first puppy illness that included hospitalization and cost me $2500 (It took me a year to pay that off). On the one hand, this felt like buying a barn door after the horses got out; on the other hand, the low deductible I set and the clarity of what is covered and what isn’t has helped us provide my hound with the best possible care for 8 years and counting—I don’t hesitate to take her to the vet to have something checked, I don’t try several snake oil homeo remedies for months trying to save a dime while a condition gets worse, I call a vet and go. Until October, I was unaware of how well the process for surgery worked: my vet directly submitted an estimate, Trupanion then preapproves what’s covered and let’s the vet and me know, then the checkout process is also easy and FAST and CLEAR, the vet gets paid directly and I pay the remaining (Care Credit is wonderful for this, especially at the end of a month when cash is low). I can submit claims electronically, I can have funds paid directly to me or the vet, I can review what was covered at anytime on my Trupanion account page. My point is, I have had a really tough couple of months with my dog, and THANK YOU TRUPANION for being a BRIGHT LIGHT OF COMPETENCE and COMPASSION throughout.
Insurer: Trupanion
By: Heather
Worst Customer Service Ever!!!!
My cat Melo has crystals in his bladder so I decided to get both of my cats insurance. To make a long story short the Vet bill was expensive so Pets Best had a Veterinarian Reimbursement Form so the Vet will get paid directly from my pet insurance. Smh.. Tried it. The insurance made it impossible for me to do it. I've tried calling and e-mailing them no one responded to me on how does the VRF works. Also I had my cat Melo get an x-ray which cost $410. I submitted my claim and got back $119..smh. I will never get my pet insurance because it's useless to me. I feel like I got robbed and was not being helped with.
Insurer: Pets Best
By: BELINDA
Unsure about this
I am still unsure about what is covered. Not being able to lower the deductible after the first 30 days is a concern also.
Insurer: Trupanion Canada
By:
Trupanion is terrific!
So pleased with Trupanian. Quick response and reimbursement. Thank you!
Insurer: Trupanion
By:
This is the first claim that I've submitted and I haven't received any payment so it depends on how easy this process will be.
This is the first claim that I've submitted and I haven't received any payment, so it depends on how easy this process will be. That's why the neutral rating. BUT Chad was great to work with online.
Insurer: Trupanion
By:
Trupanion Saved My Little Pip's Life
Two weeks ago, blood work revealed that my 4-year-old kitty Pip was extremely anemic and required a blood transfusion. Had it not been for Trupanion, I may have had to put my little girl to sleep. Instead, Trupanion covered most of Pip's $12,000+ of expenses for her hospital stay, blood transfusion and on-going care. They paid the vet directly so that I didn't have to max out my credit cards to get her the care she needed. I am so grateful to have my Pip at home with me now and recovering.
Insurer: Trupanion
By:
Easy to set up
It was fairly easy to set up, policies are simple and easy to understand, flexible.
Insurer: Trupanion Canada
By:
Best Worst
The WORST !!! They find ever reason to exclude paying claims. Should have read more of the negative reviews prior to purchasing the policy, slow claims processing, horrible customer service. Don't rely on their hyped up website, please read the negative reviews before purchasing the policy. Never again !! Pets Best, what a joke !!!
Insurer: Pets Best
By: Alain
Prompt, responsive, and comforting
Healthy Paws provides prompt responses, great coverage, and personable service! We feel comfortable knowing our 4 year old rescue dog is protected.
Insurer: Healthy Paws
By: laura
Fantastic
We have had Trupanion coverage since Ziggy was 9 weeks old. This has given us peace of mind. Trupanion has been there for us each time we have needed them. They process claims with utmost efficiency and are very pleasant to deal with when we need to speak to someone.
Insurer: Trupanion Canada
By: Cindy