Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Healthy Paws came through for us during an extremely scary time.
We have a Pug, and he was having an increasingly difficult time breathing, could not handle any heat or much exercise (even though he is young and at a very healthy weight), and oftentimes would gag or throw up from exertion. We discovered that Max's breed is prone to having these types of issues because of his breed, i.e. a hereditary condition. I Reviewed our insurance Healthy Paws policy and found that it did, in fact, cover hereditary conditions, but I was still unsure if the surgery would be covered. Our Max had the surgery, and the next day I submitted a claim. it was approved by the end of the day and we were reimbursed within 48 hours! I was happily shocked by how easy it was to submit the claim and how quickly we were reimbursed. I will be completely honest, I do feel like the monthly payment for our policy was a bit high and has increased 2x I believe, but I am so grateful that I purchased it and kept it through those increases and I will continue to be a Healthy Paws customer indefinitely.
Insurer: Healthy Paws
By: Amy
Any Excuse To Avoid Paying
Started a Trapanion policy for my healthy 8 year old lab. My veterinarian submitted all requested records. Paid my premium every month. Two years later my dog developed an aggressive cancer and they refused payment because they deemed it a preexisting condition. If that's how you do business you need to be upfront with the customer at the time of the policy; not when you depend on the service you've paid for.
Insurer: Trupanion
By: Michael
Disappointed.
Unsure I will share or recommend Trupanion at this time. Our first claim was rejected. Our plan doesn't include preexisting conditions, and our bank account doesn't allow for an upgrade to get that coverage. We have a rescue and we have no real way of knowing if there are any previously diagnosed similar issues to this particular one we recently went through. Your staff determined our dog has preexisting skin conditions and therefore won't pay a bill. I will warn anyone looking for insurance from this company about this subtle discrepancy. I think rescue animals should get a little more grace when it comes to coverage. I'm disappointed.
Insurer: Trupanion
By:
You have been attentive and pleasant to deal with but the only time I've needed you in the past 3 years I could not get help because of the $500 deductible.
You have been attentive and pleasant to deal with but the only time I've needed you in the past 3 years, I could not get help because of the $500 deductible. So now that my cat is near death, I'm just not willing to spend another $500 without help from you when she is going to die anyway. Sounds cruel, but I gotta eat. I've paid you over $3000 in the past 3 years and been unable to get anything back because of the deductible.
Insurer: Trupanion
By:
Thanks Trupanion!
Claims was quick and easy- received our check within a week of submitting it! Thanks Trupanion!
Insurer: Trupanion
By:
Peace of Mind is Priceless
Thank you for making it so easy to take care of my cats. I love the peace of mind that I have knowing that whatever happens, I can get them the care they need. It’s very comforting to know I will never have to make a choice between tests or treatments because of a financial decision. Trupanion gives me the peace of mind that claims and reimbursement will be smooth, quick and easy, so I can focus on taking care of my babies.
Insurer: Trupanion
By:
Thank you, Trupanion! Highly recommend.
Absolutely incredible as always! so quick and efficient. You never want to see anything happen to your pet, but when the unfortunate event happens, I know we are in great hands with Trupanion. Very quick response and turn around times and a savior for what they covered for us. Would highly recommend!
Insurer: Trupanion Canada
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Service is always great and you offer better coverage than competitors
Service is always great and you offer better coverage than competitors
Insurer: Trupanion Canada
By: