Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Because every time I call or submit a claim I get great service.
Because every time I call or submit a claim, I get great service.
Insurer: Trupanion
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Claim Process Quick & Easy
The claim form was easy to fill out & submit. I was happy at how quickly the claim was approved.
Insurer: Trupanion
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New customer experience
Have submitted two claims toward one diagnosis. Seems to be working the way it should, showing how much more until deductible is met. All medications and treatments I paid for are going toward the deductible, apart from exam fees, vaccinations and taxes, exactly as described from the policy description.
Insurer: Trupanion Canada
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Trupanion was amazing while our pup spent 5 days in the emergency hospital.
Trupanion was amazing while our pup spent 5 days in the emergency hospital. They were so kind and patient. They arranged everything with the hospital and we only had to pay our portion of the bill. What a relief at a very stressful time. Everyone we spoke to was amazing!
Insurer: Trupanion Canada
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Great company all around.
Great company all around. The customer service is a 15, easy to deal with, easy to contact, claims are non stressful. Everything is top notch.
Insurer: Trupanion
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Great company.
Great company. Excellent coverage
Insurer: Trupanion
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I feel badly that I don’t remember her name but The person I spoke with was quite compassionate as well as helpful.
I feel badly that I don’t remember her name, but The person I spoke with was quite compassionate as well as helpful. She suggested I call the manufacturer vectra as our vet said it was not returnable because it was a dispensing law. It was sold to us the day annual blood work was drawn. So my dog got Lyme disease on this Tick and flea medication and it looks like I was stuck with nine months of medication they sold me. Vectra immediately responded, then called our vet, and within minutes the vet was calling to see if I wanted a credit or a refund on my credit card. Your employee also reminded me to have all those bills submitted to you. This is a vet that you have a partnership With. In the end I feel like it was a fair ending. However my dog still has a pre-existing condition due to a inferior product which doesn’t make me very happy. My dog is doing fine by the way. Thanks again
Insurer: Trupanion
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Disappointed
I guess it was my fault for not reading the small print on the agreement, but I was very disappointed that none of my over $700 for neutering & medication was covered. And it felt like a slap in the face to get an email within days telling me the price of my monthly premium was going up. I am rethinking this monthly expense .
Insurer: Trupanion
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Our experience with Trupanion has been outstanding for our pups.
Our experience with Trupanion has been outstanding for our pups. We so appreciate the ease of using this company when it is needed. It has taken a load off of our minds when we have needed it.
Insurer: Trupanion
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