Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Outstanding Service
Trupanion helped ease our financial concerns at a time of great emotional concern for the care of our pet. They made it easy to submit the claim and were very quick in processing our claim. Our focus has been on the care of our pet and we are grateful for their process and quick turnaround.
Insurer: Trupanion
By: Jeanne
Don't bother with any other providers, the easiest, most fair, and willing to help is trupanion
I have had trupanion for 2 years. About 6 months into coverage my dog hurt her acl and needed surgery. There was no questions asked, friendly, knowledgeable staff when I called trupanion to ask them exactly what I do to have the procedure covered. All i had to do was fill out a 1-2 form and send my receipts. I received my payment from them 6 days later. I had used 2 other providers in the past and they were rated #1 or 2 on a few websites. They were nothing like trupanion. I have recommended trupanion to multiple co workers and friends. Most now have coverage and only 1 has used there coverage so far. They couldn't believe how fast they were paid from their claim and how easy it is. Use trupanion, you will be thankful you have them when you need to take your pet to the vet.
Insurer: Trupanion
By: gregory
Claim processing way too slow
Processing is way too slow. Claim was sent by fax May 3rd received email stating they received it on May 20th and said it would be another 14 business days to process. Its June 8th and still no money. Since when does a fax take 17 days to reach someone.?? Also another claim sent May18th by email received by them June 8th. Seriously thinking about going back to Trupanion insurance that I had with my last dog. They never took more than 14 days to process a claim and sometimes in as little as 7 days.
Insurer: Petsecure
By: David
50/50 on if I would use Trupanion again
Claim experience was fine. I’m just still upset over a past claim on another pet. Not paying because they had previous bit wounds before insurance went into effect Other than that my experience has been good
Insurer: Trupanion
By:
Angelicas medical insurance
My claims were submitted and the response was very quickly resolved.
Insurer: Trupanion
By:
Boomer’s story, Trupanion to the rescue!
I’ve had multiple claims and every time it was seamless. I have recommended you many times including on social media. In our dog Boomer you covered a mystery illness (1300), exploration for breathing issues that required his nose to be scoped (3000) and most recently to torn CCLs (7000 range). Boomer is only 8. The insurance has been the best thing we ever purchased. Anyone especially getting a puppy is crazy not to invest in pet insurance. It’s not a question of if you will need it. It’s a matter of when.
Insurer: Trupanion
By:
Easy Claim Process
Baxter's claim was approved within 24 hours of submission and paid out within 2 days! Claim submission is always quick and easy. Process is very efficient. Tell everyone with pets about Trupanion and how great they are.
Insurer: Trupanion
By:
First Claim
A quick decision was made on coverage by Trupanion, but the decision was no coverage, as usual.
Insurer: Trupanion
By:
Hesitant
The process was easy - however the fact that the insurance does not cover the standard ER fee is ridiculous. Counted it as an “exam” on our claim. Would be hesitant to recommend Trupanion after being loyal customers for four years and finding this out on our first claim.
Insurer: Trupanion
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