Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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All great just wish you did teeth !
In the past really great..nothing this time as we did not know you did not deal with teeth and gums..but am sure we will be back with other things
Insurer: Trupanion Canada
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Wonderful first time experience!
Easy to file claim, super fast response. Thank you.
Insurer: Trupanion
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Kayla was wonderful in helping me with a claim however whoever initially processed the claim did not verify all the information I sent and dragged on the process.
Kayla was wonderful in helping me with a claim however whoever initially processed the claim did not verify all the information I sent and dragged on the process. Was clearly someone did not read what I sent In and made me wait extra time for my claim
Insurer: Trupanion
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Trupanion has made taking care of my dog's vet bills and medication refills an easy and streamlined submission process that is affordable and absolutely worth it.
Trupanion has made taking care of my dog's vet bills and medication refills an easy and streamlined submission process that is affordable and absolutely worth it. When I do have a question or I may not have submitted enough information, the people they have available for "customer support" have ALWAYS been so kind and so helpful. Trupanion, please continue to offer this resource of having well-trained, friendly, and empathetic folks available to talk to directly for help — it is invaluable during the trying times you go through with your pet family and why I am so thankful to be using Trupanion.
Insurer: Trupanion
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Thanks to Trupanion my pet can get bette
Trupanion cares. They pay the vet bills promptly and you don’t have to worry if your pet can get the cares it needs.
Insurer: Trupanion Canada
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Throwing Money Away with PetSecure
Been paying premiums for years and made only 1 claim for a single event/procedure recently. Here is a review of the experience: 1. The website is designed to make it as hard as possible to submit a claim. The page does not accept any file format, except small JPEGs, so you have to know how to convert all your PDFs or other documents from your Vet into low quality JEPGs in order to submit your claim online (it took a while). Then you get an email saying you will hear back from them in 2 weeks. Two, three, and four weeks go by and nothing. The website still shows you have submitted NO claims. You can cal them if you have 30min to wait in line for someone to pick up and when they do, they say they got your claim and will be notified by email. 2. No email comes, but after 4 weeks the website is now updated and the claim is marked as "Complete". However, without any explanation, PetSecure rules that more than 60% of the claim is deemed "Ineligible" (it was a single procedure performed by a specialist), another 20% is deducted as "Co-Insurance" (what? I have no other insurance), and after the $500 deductible, my claim is awarded less than 10% of the value of the claim, equivalent to a couple of months of premium. Now I realize I'm not the only one. I should have read the real reviews. Don't bother with PetSecure, unless you like throwing money away!
Insurer: Petsecure
By: Luis
Fast claims however read deductible clause before buying
Fast claim however this surgery was primarily for a root canal but she had a tiny eye growth so instead of putting her under again another time we had it done at same time at root canal and of course two different things so instead of paying one deductible of 300 I paid for two deductibles even though the eye surgery only cost $148.00. She was primarily under for her tooth. That's insurances for you they find a way not to pay. Going shopping for another insurance company to see if they have better deductible clauses.
Insurer: Trupanion Canada
By: Kimberly
Do NOT use them
Do not use them under any circumstances. They did not provide me information on waiting periods before paying. They lied about coverage. They falsely denied a claim saying something which was not a medical condition until April had been documented in December of the previous year (it had not). Their customer service is rude, unhelpful, and takes an inordinate amount of time to get through. Their website is poorly designed and not conducive to human operation of what should be a basic function. Their 'edit claim' function doesn't allow you to actually edit a claim and only to post new attachments, rendering it useless. You are better served taking the money you would spend on them and shredding it. Terrible company that adds no value to the world and will not cover your pets medical procedures.
Insurer: Pets Best
By: M
Lightening fast responses.
It was amazing how quickly the claim that was submitted was processed and a check mailed. Having pet insurance has been the best purchase made since we added our Riley to the family. We never need to make a decision not to do necessary treatment of our dog because of vet fees.
Insurer: Trupanion
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