Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Ridiculous
Cat had a fever and a viral infection. Vet also thought she Might have asthma. All claims denied because she apparently had asthma and it’s pre existing. Fevers do not present in asthma alone. Took them 6 weeks to deny my claims. I look forward to the appeal process Pathetic company
Insurer: Pets Best
By: Ed
Be Careful
It took from June until October to review vet records. Vet kept sending and they would not find them. They took premiums for 5 months then excluded my claim which was well into time period I was paying. Dog got small cut on face prior to insurance then later skin rask as didnt realize he was rolling in posion ivy. Once they looked at medical, which I resend a supervisor they decided all skin issues were excluded from any coverage and as that was not what I wanted they refused to refund the months of premiums. Larry the agent said thye dont give refunds when you dont agree to their terms of service. When I asked for a manger, none were available, when I asked for a review of the file and how long it would take, Larry the agent hung up
Insurer: Petsecure
By: Diane
Waste of money- everything is a pre-existing condition
Every claim is denied based on a questionable claim that every condition is pre-existing. Dog had an ear infection before signing up, now every infection is considered pre-existing. Same with eye infections and stomach issues.
Insurer: Trupanion Canada
By: J
Terrible service
After over a year being insured with PetsBest, and a few trips to the vet for minor problems, I received very few reimbursements for my puppy’s health care and I feel like I’m throwing money out the window. Customer service is useless when reachable. Processing time is over a month to be told that everything that is happening to my dog is prior to signing the insurance policy. I took the insurance she wasn’t even a year old so I don’t see what can be prior existing conditions in my case. She is healthy just need vaccines, tick disease test and sometimes she hurts herself while playing. She is small and has a lot of energy so to me this is very normal. I’m not satisfied at all and after filing this last claim today, if service does not get better I’ll be looking for another insurance policy.
Insurer: Pets Best
By: Nicolas
There When We Needed Them The Most
We purchased pet insurance because we never wanted to be in a position to have to choose between our pet's health and the cost of major health issues. We chose Healthy Paws because of its reasonable premiums, fast claims turnaround, and easy to understand policy. When our dog was unexpectedly diagnosed with cancer, Healthy Paws lived up to our decision to choose them. I would highly recommend pet insurance and Healthy Paws is our #1 choice!!!
Insurer: Healthy Paws
By: Theresa
These people really work for me and Sadie.
Pleased yet abit surprised at the ease and speed of claim resolution. I know my way around the claims process but still surprised.
Insurer: Trupanion Canada
By: Barbara
It’s easy to file a claim!
Every claim I have made goes smooth!
Insurer: Trupanion
By:
I have had great experiences with Trupanion.
I have had great experiences with Trupanion. Response has been fast for all questions and claim submissions.
Insurer: Trupanion
By:
Quick Reimbursement
I was very pleased with how quickly Trupanion processed my first recent claim. The deposit to my account was completed within about 10 days. However, I am still waiting for my deposit for my 2nd claim which was only submitted a couple of days after the first one and it's been about a week since the claim was approved.
Insurer: Trupanion
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