Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Frustrating claim
Had 2 claims on one slip. I called ahead to make sure what to do. She said they would cover the UTI but not the spay which I knew an said that they will contact the vet if they had any questions but of course they didn’t an the claim was denied because they couldn’t specify which treatment on the invoice was for which. So I had to print a form bring to Vet an ask vet to call Trupanion. Still haven’t heard anything on the claim.
Insurer: Trupanion
By:
Trupanion
Easy enrolment process and great coverage
Insurer: Trupanion Canada
By:
I have been very impressed with all Trupanions coverage's customer service and pricing.
I have been very impressed with all Trupanions coverage's, customer service and pricing. I have always had a really positive experience anytime I have needed to inquire about anything and their claims are handled in a timely professional manner.
Insurer: Trupanion Canada
By:
Christmas saved.
We have a Boston terrier and his eyes are very big, he has had many issues because of this such as reoccurring ulcers. This time a ulcer developed worse than before and we continued to treat it same as the others. Thankful for pet insurance like Trupanion cause this could have been very costly. Meanwhile we ended back to the vet as the ulcer wasn’t getting any better and his eye ended up rupturing right there at the vet clinic. They took him in right away and he had to have his eye removed. They kept him for a day and half. If it wasn’t for Trupanion coverage we could have had a large expense before Christmas on our hands but they covered most of it! So thankful, and I highly recommend Trupanion it has saved our Christmas.
Insurer: Trupanion Canada
By:
Very grateful!
Trupanion is so quick in their response to, and return on claims….I’m so grateful that we have their coverage!
Insurer: Trupanion
By:
Fast claims!
Very fast claims experience!
Insurer: Trupanion
By:
Satisfied customer
Very quick and easy
Insurer: Trupanion
By:
You all have been wonderful with payment for Bella.
You all have been wonderful with payment for Bella. So far which has been 9 yrs. I have been able to contact you with any questions that I have. I have always rec’d quick responses. Thank you.
Insurer: Trupanion
By:
Formerly Good, Now Useless
From 2016 to April 2020 I had a Healthy Paws policy for my late dog, Jiminy. The ease of filing claims via the Healthy Paws App and responsive customer service representatives and reasonable premiums led me to recommend Healthy Paws to several friends. I did so even after Jiminy’s premiums increased from $48 per month to $62 per month. He was an elderly dog with an increasing number of health problems so the increase seemed fair. After Jiminy passed away, I adopted another rescue dog, Daisy, and purchased a Healthy Paws policy for her. I provided Healthy Paws with all of Daisy’s veterinary records from the adoption agency and provided records of all her vaccinations and wellness checkups after I adopted her. Healthy Paws did not have to pay any claims for Daisy from October 2020 until October 2021 when she had surgery to repair a cherry eye she had developed in July 2021. When I filed the claim on October 8, Healthy Paws suddenly wanted all sorts of additional documentation. I sent the final documents, including the vet’s notes from the surgery, to Healthy Paws on October 29. On November 9, Healthy Paws sent me a form email denying the claim because 30 days had elapsed since October 8 when the claim was first filed. In the fine print on the web site it said I could refile the claim and provide all the documentation again. I wrote back to Ms Sara Bailey, the customer service rep, telling her to cancel my policy effective November 10 and requested an email confirmation that the policy had been cancelled. Three days later I still had not received a confirmation so I called Healthy Paws customer service. The rep found my cancellation email in the records.and cancelled the policy effective Nov 11. No explanation or apology for the lack of response was offered. It used to be good insurance. It isn’t any more
Insurer: Healthy Paws
By: Mary
The more dishonest company
They are dishonest, they said me that my dogs were covered, but when I put a claim the request me an exams that I should had sent in the first 15 days from the set up of the policy. Nevertheless, they have been taking my money each month.
Insurer: Petsecure
By: Juan