Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Biggest scam in pet insurance
We’re new pet parents and have a 5 month old puppy. Early on at 2.5 months he had a few runny bowel movements and we had it tested (everything came back normal) once we got him on the correct diet everything went back to normal. At 5 months old our puppy started squealing while making a bowel movement and was in a lot of pain. We found a piece of lego in his stool that he must have grabbed from our nephew over Christmas break. When he wasn’t acting normal and was still clearly in a lot of pain we took him to the vet hospital and they recommended x-rays and a few other test to see if he had a foreign object stuck somewhere in his system. Trupanion was an absolute joke suggesting since our dog had a stool sample tested a few months prior this was an “existing condition” So here we are right after Christmas paying a monthly premium pet insurance and also getting stuck with the large vet bill. If you choose to do pet insurance go with anyone but Trupanion. The staff on the phone were rude and didn’t seem to care at all. I’d rate them 0-10 if I could, absolute scam.
Insurer: Trupanion Canada
By: John
I feel scammed
Our Dog speared herself with a branch and had to be taken in for stitches - since the wound was deep they also put a drain for the wound in that had to be removed in two to three days. I thought no problem we have pet insurance. However what isn’t advertised is that they don’t pay for the visit to the emergency vet that costs $200, they don’t pay sales tax- nor would they pay for the removal or the drain or the stitches removed . $1400 of expenses - they paid $300. Granted my deductible was $500. The idea of pet insurance sounds great - but would have been further ahead putting my 70 per month in a contingency account rather than throwing it away on pet insurance where they just look for excuses not to pay..
Insurer: Trupanion Canada
By: Susan
Highly Recommend!!!
Claims are very easy to file and reimbursement received within 3 days
Insurer: Healthy Paws
By: Kim
How Healthy Paws helped me...
I wanted to write a review for Healthy Paws because I wanted to support them as they have supported me through a tough time with my 6-year-old husky. I want to help other people trying to make the decision of whether or not to incur the monthly cost of pet insurance and then ultimately which one to choose. My husky recently had a bad battle with pneumonia and needed to be hospitalized for two nights to receive IV antibiotics and fluids, needed multiple x-rays, a “wash”, culture sample, and has been on antibiotics for a while now – this can all get very expensive very quickly. If I didn’t have pet insurance, I don’t know how I would have gotten through it financially – having pet insurance allowed me to make the right decisions and luckily, we caught things early. He’s doing much better now and hopefully on the tail end of this. Healthy Paws has an easy-to-use app to upload the receipts quickly, have very fast reimbursements, customer service has been great and I am so thankful for them. I even got a personalized note asking how he was doing after his battle with pneumonia – it wasn’t a templated email – it was a personal note specific to what he had gone through. That is the type of company I want to be a customer of and appreciate.
Insurer: Healthy Paws
By: Michael
Your claims process is very simple and really fast.
Your claims process is very simple and really fast. Never have had a problem or a delay. I always recommend Trupanion, either to friends or on social media when people ask for recommendations for insurance.
Insurer: Trupanion
By:
Great experience
Fast easy and straight forward
Insurer: Trupanion Canada
By:
Great experience.
Great experience. Trupanion sent texts along the process when they received my claim and when it was processed. Very impressed with their service. So happy I chose this insurance company for my girl.
Insurer: Trupanion Canada
By:
Great service- great relief to have some coverage of my vet's services.
Great service- great relief to have some coverage of my vet's services.
Insurer: Trupanion Canada
By:
Trupanion is easy always there.
Trupanion is easy always there. The staff is friendly helpful and professional. I have been using Trupanion for the past 13 years, there has not been a single invoice that was refused. They truly stand behind your pets and want what is best for them.
Insurer: Trupanion Canada
By:
Very fast claims process.
Very fast claims process. Excellent service!
Insurer: Trupanion Canada
By: