Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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I always recommend Trupanion to friends.
I always recommend Trupanion to friends. I don't know how I would be able to manage Dodger's medical issues without the help of Trupanion. I also feel secure that I would be able to meet his medical needs should something unforeseeable happen.
Insurer: Trupanion Canada
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I have always found Trupanion staff to be helpful when I’ve called.
I have always found Trupanion staff to be helpful when I’ve called. And the insurance coverage is comparable to other plans.
Insurer: Trupanion Canada
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The coverage is good but claim process are long and hard to process.
The coverage is good, but claim process are long and hard to process.
Insurer: Trupanion Canada
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Customer service and coverage.
Customer service and coverage. Although pricy, the Superior customer service reps and the amazing relationship with Vets in my city make this the best insurance.
Insurer: Trupanion
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Claims processing is very fast and easy
Claims processing is very fast and easy
Insurer: Trupanion
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Easy to file a claim and process was fairly quick.
Easy to file a claim and process was fairly quick.
Insurer: Trupanion
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I frequently recommend Trupanion.
I frequently recommend Trupanion. They have been there for us in some of most difficult times. Quick and easy claims support.
Insurer: Trupanion
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I really like your service and if anything "big" comes up someday (heaven forbid) things will probably work out.
I really like your service, and if anything "big" comes up someday (heaven forbid), things will probably work out. My beef with you guys is not covering a previous condition. I discovered you guys on the day my cat needed his first ear cleaning with me as owner. So, I signed up with you after that appt. Now, I mean, what was I supposed to do - refuse getting my cat's ears cleaned, go home, and sign up with you first? Kind of stupid don't you think? So, once a quarter, I have to pay $125 out of pocket because you won't cover it. And, I live SS check to SS check. That means, a week of no food for me. Pretty sad on your side.
Insurer: Trupanion
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It took over two months to process two claims (because my vet wouldn't send Trupanion the veterinarian's examination notes) only for me to find out that Trupanion doesn't cover examination fees.
It took over two months to process two claims (because my vet wouldn't send Trupanion the veterinarian's examination notes), only for me to find out that Trupanion doesn't cover examination fees. It's ridiculous for me at this point to pay over $60 a month for Trupanion to hardly cover any of the general veterinary costs. I understand that it's to have a piece of mind if something terrible were to happen to my dog, but he is elderly and has some regular and consistent issues that can't/won't be covered by my plan because of the rules Trupanion has set in place. I really wish I had known about Trupanion earlier because then maybe I would be able to actually get money back (or at least more put towards the deductible) instead of Trupanion cherry-picking what they're actually covering. Very frustrating and unfortunate.
Insurer: Trupanion
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My dog had surgery for removal of multiple masses and the deductible was applied separately to each.
My dog had surgery for removal of multiple masses and the deductible was applied separately to each. This is deceptive coverage. It is one condition. I was very disappointed in this decision and feel Trupanion is not fulfilling its obligations.
Insurer: Trupanion
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