Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Could be more helpful
I don't know if this is standard policy, but I recently submitted my first claim. Healthy Paws is requesting ALL of my pet's vet medical bills EVER. It is a 3 part claim. The first 2 parts they didn't owe me anything, by their standards (it was under the deductible.) The 3rd part they wouldn't pay without all of his medical records. My guess is it's an attempt to see if there is any pre-existing condition which will means they won't have to pay (spoiler alert: there isn't.) They are also checking to make sure I had an exam within the first year of getting the insurance, which they tell you but they don't make you prove, since they can use it to null your coverage later and they will not have to refund you! Be careful!
Insurer: Healthy Paws
By: Millie
Very helpful with submitting a claim
I was frustrated when trying to file my first claim. I called customer service and they were so helpful. Once I got everything submitted I was reimbursed very quickly, and the coverage was explained detail. I am very happy with the end result.
Insurer: Lemonade
By: Jill
As always Trupanion is amazing for how fast they process claims.
As always, Trupanion is amazing for how fast they process claims.
Insurer: Trupanion
By:
TRUPANION HAS ALWAYS PAID CLAIMS AS OUTLINED IN CONTRACT AND PROMPTLY
TRUPANION HAS ALWAYS PAID CLAIMS AS OUTLINED IN CONTRACT AND PROMPTLY
Insurer: Trupanion
By:
Easy enrollment and easy to understand policies.
Easy enrollment, and easy to understand policies.
Insurer: Trupanion Canada
By:
Found I wasn't covered for the event which was disappointing.
Found I wasn't covered for the event which was disappointing. The associate I dealt with was very friendly, compassionate and explained everything in an easy to understand manner.
Insurer: Trupanion Canada
By:
I believe Trupanion is a professional corp.
I believe Trupanion is a professional corp. I’ve been a client less than a year and they have demonstrated that through both their coverage and superior client service. Trupanion appears to be in the insurance industry, not simply the pet industry. As such, I view them not just as insurance for my pup, but also as important financial protection. I’m a detail-oriented person and easily disappointed. So far, Trupanion has impressed me. From claim to reimbursement, the process was timely seamless. Billy Toronto Region
Insurer: Trupanion Canada
By:
I have been with them for a very long time and they look after my pets very well.
I have been with them for a very long time and they look after my pets very well. Just wish they would add teeth Cleaning to the insurance.
Insurer: Trupanion Canada
By:
I totally believe in pet health insurance.
I totally believe in pet health insurance. They are family and I don’t want to question whether to do something because of cost. We insure our homes (might burn down?) cars (crash?) our own health (?) why wouldn’t you insure your beloved pets? The first years you don’t expect anything major and so you pay lower fees. Our beloved Sammi (Samantha) has lived twelve years without any major illness. Now she has cancer. We have taken her to specialists and tests to decide on best course. Sadly we know we have to see her out comfortably. Luckily we weren’t having to crunch numbers or worry about that beforehand because Trupanion gives pre-approval for treatment plans. Yes we paid for some consultation. Would maybe like some kind of adjustment when dealing with ongoing chronic or terminal illness. But overall I am and will continue to have Trupanion for my Pets health coverage.??????
Insurer: Trupanion Canada
By:
We have been insured for years but haven’t put in a claim until recently.
We have been insured for years but haven’t put in a claim until recently. The telephone representative went out of her way to help me get set up with an account and the clam submission process has been relatively painless. Best of all the claims have been settled and paid within a week of submission! Can’t ask for more then that! Excellent service all around
Insurer: Trupanion Canada
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