Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Pet Parent
I had to call Trupanion Customer Service twice to get an update on my claim that was taking a long time to be settled. The first time I called it was more than 3 weeks after I submitted the claim. They said it would be another 7-10 days, and they were waiting for my dogs’ records from her Vet. They had already received them the week prior. I called a second time after the 10 days had passed, and the Rep said it would probably be another few days or so. I asked how many days, and she would not give me a definitive answer. All I was expecting was an honest timeframe. I have submitted claims with Trupanion several times during my senior dogs’ lifetime, and they have been settled within one to two weeks. Not this time! And the communication was not up to their normal standards. Frustrating and disappointing.
Insurer: Trupanion
By: Gwen
Thank Goodness for Healthy Paws!
Without pet insurance, I would be broke, really broke! My little Loki developed bad hot spots and went on permanent injections that forever cured him. What a happy guy! The eight week lifetime injections are very expensive. In what, three clicks I think, Healthy Paws reimburses directly into my bank account. Boom, done. Of course Loki's had run-ins with porcupines and what-not, living up here in Maine where we tend to the woods for daily long walks. Then he tore his CCL (like an ACL knee in humans). $6000 later but no worries, we're 90% covered by Healthy Paws so we took the BEST surgery option for our little bug. No questions asked, Healthy Paws reimbursed my account in just two days. Boom. Pet insurance is WAY cheaper than unexpected vet bills, especially persistent ones, and especially here up north, and although my work offers a discounted plan with another company, we like our choice of Healthy Paws so we're sticking with them.
Insurer: Healthy Paws
By: Tia
Fast, caring and reliable.
Healthy paws provides a level of coverage for Vinny that allows me to never hesitate on seeking the best care available, this gives me the reassurance that Vinny will always be on the most qualified hands without destroying my wallet (let's be real I'd give the world for him insurance or not).
Insurer: Healthy Paws
By: David
Claim is processed quickly and paid immediately to my vet
Claim is processed quickly and paid immediately to my vet
Insurer: Trupanion
By: Lynda
Hassle-free Pet Insurance
I am so pleased with Trupanion, that I highly recommend Jasper-Johnsâ pet insurance to every pet owner that I meet. I have never had to dispute a claim being paid, adjusters have been extremely accommodating when I had a backlog of claims due to limitations with my dominant hand, and my premium has never spiked dramatically from year to year. Some veterinary clinics accept the insurance upfront and pet owners are amazed to hear about that. Every phone representative has been phenomenal. I gladly show pet owners my premium and how consistent the pricing has been over the years and answer questions about how quickly reimbursements are issued. Every veterinarian that we work with is fascinated to hear about how accommodating Trupanion has been for Jasperâs care so they can inform other pet owners about great options and peace of mind. I really am impressed with Trupanion that I encourage other pet owners to open up a policy. Trupanion proves that it is possible to operate a hassle-free insurance company and my Great Dane and I are so thankful for that!
Insurer: Trupanion
By: Michelle
I have been a client of Trupanion for years and have ALWAYS been completely satisfied with their services and concern for my dogs over the years.
I have been a client of Trupanion for years and have ALWAYS been completely satisfied with their services and concern for my dogs over the years. They are extremely prompt with claims being processed and never have I have any delay with my claims.
Insurer: Trupanion
By: Dee
Overall pleased
Overall very pleased with Trupanion however some claims which have already been submitted seems to take longer.
Insurer: Trupanion
By: Shelly
Best experience ever
Thank you easy and quick process
Insurer: Trupanion
By: michael
Too expensive and everything refers to a "pre-existing" condition.
Too expensive and everything refers to a "pre-existing" condition. Paid for 6 years, receiving nothing.
Insurer: Trupanion
By: Alice
Yes I would.
You guys are so quick to get claims approved and your call Center staff is super friendly. Iâve recommended Trupanion so many times and will continue to do so every chance I get!
Insurer: Trupanion Canada
By: Grant