Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Please.... look elsewhere!!
I don't think I have enough space to write all of the issues that I came across when dealing with Pets Best! The name implies that they're going to take exemplary care of your animals and their families. When, in reality, they take exemplary care of their own checkbooks! They will do everything in their power to deny your claim. Even when you follow the instructions given to you by a Pets Best representative, they still deny your claims. I could've even handled the funds going towards my deductible, but they flat out denied everything ~ after I was told exactly how to take my cat to the vet and apply for insurance by their representative. Steer clear of this company!!
Insurer: Pets Best
By: Cali
I’m so glad…
I’ve carried insurance on my Shih Tzus for approximately 8 years. I’ve never used it, but always felt secure it was there if needed. As they got older and the premium slowly increased, I’ll admit, I wondered if it was economical. Then it happened. One of my Shih Tzus developed cancer and needed chemotherapy. It has been so easy filing claims, and they’ve been so helpful answering questions. I can’t recommend MetLife high enough.
Insurer: MetLife
By: Sharon
Quick response to claim
Quick response to claim
Insurer: Furkin
By: Jaimin
Repeat Usage. Excellent Experience!
Our vet submitted our claim and we had a response with the coverage amount within 24hrs. Received reimbursement in less that a week. Excellent service!
Insurer: Trupanion Canada
By: Melissa
Confusing sign up process
I thought everything was set, but then received email that I needed to extend coverage for the next month otherwise policy would end. Also indicated need to sign up for alternative care otherwise unable to add in future, but I thought I had already added this when I initially signed up on the phone with the Rep.
Insurer: Trupanion
By: Laura
100% Satisfied Customer
The claims process with Trupanion has always been executed in a timely manner and with ease. Iâm so glad I chose Trupanion!!
Insurer: Trupanion
By: Sarah
Company does not want to pay
Had procedure performed on my dog for breathing concerns. Vet put in treatment plane it was medically necessary. Claim was denied as elective, contacted company and was told to file an appeal. no communication since appeal was filed 30 days ago, was told could take up to 90 days when I contacted them.
Insurer: Pets Best
By: porter
Thankful
I’m so thankful I took out this insurance on my dog when he was a puppy. I was hesitant that they’d really cover expenses if ever needed, but I see I was wrong to worry about that. Trupanion was so easy to work with and their customer service is great.
Insurer: Trupanion
By: Beth
Claim response time
Response to Customer service inquiries is wonderful. My biggest complaint is how long it takes for a claim 40-52 days, then once the claim is decided it takes another 5-7 days to get paid. You are looking at 2 months before reimbursement. Not a deal breaker if your claim is a few hundred. My claim total for my dogs last illness was close to $10,000. I used a credit card, 60 days for reimbursement is going to cost me close to $500 in interest. Pets best advertises that most claims take 7 days…..not true
Insurer: Pets Best
By: Kim