Claim Coverage

Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.

64,617 total


June 19, 2026

Good response time

Good response time, super easy to submit claims and no problems with getting things covered.

Insurer: Pets Best

By: Angela Cabrera

June 19, 2026

MetLife has exceeded our expectations

MetLife has far exceeded our expectations. The company reviews and pays out claims quickly and is very easy to work with. We have a different pet insurance for our other dog and MetLife is far superior. I highly recommend insuring your pet with them as it’s worth every penny.

Insurer: MetLife

By: Kim

June 19, 2026

Painless, excellent.

Painless. I submitted the claim and associated paperwork from my dog's Veterinary care on my phone to Fetch. I was notified that my claim had been recieved and was being reviewed. A few days later I was notified that my claim review was completed and my payment was deposited.

Insurer: Fetch

By: John Lash

June 19, 2026

New customer and just filed a claim

New customer and just filed a claim. No hassles and within a week the claim was approved. Wish I would have discovered them years ago

Insurer: MetLife

By: Ron Slagle

June 19, 2026

I had to submit a series of receipts as…

I had to submit a series of receipts as my dog received a series of injections. So on the form it only has three lines. My dog was getting shots twice a week for 4 weeks. If the form to submit had a few more lines that would be great. But other than that everything was excellent. The email that I received for the status of my submission and the link to the explanation of benefits is greatly appreciated. Thank you so very much!

Insurer: MetLife

By: Customer

June 19, 2026

Efficient

I submitted paperwork one time and did not have to wait weeks on end for payment.

Insurer: MetLife

By: james ashworth

June 19, 2026

Representative I spoke with was very…

Representative I spoke with was very helpful and accessible with an issue I had with a claim.

Insurer: MetLife

By: customer

June 19, 2026

Saving Sushi

My 5 yr old male cat Sushi has been battling osteosarcoma and PetsBest has literally saved us tens of thousands of dollars. The first claim took around a month to process and while that was a little stressful they were able to approve it. After the first claim the rest were a breeze. If any issues came up I could just give them a call (30-45 min wait time but I didn't mind) and we would talk through the problem. I'm so incredibly grateful for PetsBest, they are angels and I will always recommend them to everyone. To the PetsBest team: Thank you so so much, you have taken the financial aspect out of this nightmare and instead we can pour ourselves into solutions, next steps and hope.

Insurer: Pets Best

Veterinarian: TrueCare for Pets

By: YOLANDA

Useful
June 19, 2026

Fast

Fast, efficient responses with claim processing.

Insurer: MetLife

By: Brenda Schwartz

June 19, 2026

Easy to file

Easy to file claims through app. Fast processing and reimbursement.

Insurer: MetLife

By: Kerry

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