Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Amazing Claim Service
I have worked in claims many years and have never found a company with such quick turnaround on a claim. I needed clarification on a point and the claim representative was cheerful and well informed.
Insurer: AKC
By: Laura
I'd never want to be without it!!
My lab, Mandy, was diagnosed with mast cell tumor cancer at the age of 1 1/2. I don't even like to think about the outcome if I hadn't purchased this insurance when I first got her. Most years since, we've maxed out on the policy. Without it, I doubt we could have afforded to help her through this disease. Filing a claim is so easy-just a pdf of the bill uploaded, and by the time my charge bill is due, the funds are in the bank. The staff has also been so helpful when I've had questions.
Insurer: MetLife
By: Linda
Easy process
Our previous insurer consistently found reasons to limit or deny reimbursements. Even if the vet requested a test or procedure, that company denied coverage. We could only afford accident/preventive care so out-of-pocket expenses were astronomic. Met Life seemed more expensive but has proven to pay for itself. One of our 3 dogs developed aspiration pneumonia and required 3 1/2 days of ICU care; within 3 weeks we'd received 80% reimbursementon a bill of over $5,500.
Insurer: MetLife
By: Jamie
Its a scam...
People who get pet insurance usually want something they can rely on to be there when their little child animal gets sick or hurt, knowing they are unable to afford the vet bills. In this case, PetsBest is a huge scam taking over a month just to deny all my claims from taking my dog to the vet from being very ill. Causing another round of bills to come by to collect just so they can take their time and say no while cashing out my monthly bill.
Insurer: Pets Best
By: Thanh
Thank you
Thank you for the quick and easy submission of our claim. It was so easy and we got our reimbursement within a few days. Highly recommended
Insurer: Lemonade
By: Teresa
Excellent pet insurance
I am very happy and glad I went with this Insurance. Claims are easy to process and if there’s an issue the customer service support is fantastic.!! Kudos MetLife pet insurance 😊
Insurer: MetLife
By: Sharon
Finds any way possible to not pay
So frustrating make sure you read the fine print... they really don't cover much.
Insurer: Fetch Canada
By: Andrea
What’s not covered
Pup was born with 1 kidney, colitis and has chronic gastritis. His primary renal med isn’t covered. It has herbal components to to it so they do not cover it. W/o it his renal functions tank. For colitis prescription diet not covered. Yet the OTC for gastric conditions are
Insurer: Pets Best
By: Carol
Everything got solved fairly quick and I'm happy about my experience
My 8-year-old domestic long hair cat had emergency surgery for intestinal obstruction, we started healthy paw plan in 2020 and this is the first time she needs to use it. To be honest, I'm happy with their process speed, my claims got solved in 10 business days. They did request medical history so I suggest keeping all the records even if your pet is healthy.
Insurer: Healthy Paws
By: Yifeng
Not Happy
This was my pet's first visit to the vet the bill was with. And I at the time I took my dog in only my wellness was kicked in so I was only figuring to get paid back for the annual first check-up part of the visit. This is because in the visit I had said to the doctor my dog really wasn't eating and had some loose stools so then they decided to do a few extra workups on her that I knew I would have to pay for that the insurance wouldn't since the illness wasn't kicked in yet. But after 3.5 weeks of no communication from them I logged back into the portal like I was doing on almost a daily basis at this point and bamm that day there was a FULL denial letter for EVERYTHING. NOT HAPPY, just thinking about canceling and going without any coverage, doesn't make sense to pay $101 a month for 1 dog with no health issues ever.
Insurer: Pets Best
By: Victoria