Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Invaluable!
I love Pet's Best insurance! They have always paid out on our claims without much of a fight. I have been a Pets' Best policy holder for 20 years and will continue to keep my pets insured with them as long as I have animals. =)
Easy filing claims, responsive but lacking in coverage
For a healthy, young pet like mine, I need little services other than wellness checks/vaccines and meds like heartworm and flea/tick. The coverage I get from Pets Best reimburses me for some expenses but I feel there should be more coverage. I end up paying way more to have the insurance than it provides back in benefits but I understand that's just insurance. They do make it easy to file claims and communicate well about their processing of claims/payments. Just wish they covered services more fully.
Quick and Easy Claims and Reimbursement
This was the first claim I've had to submit as my formerly completely healthy cat was diagnosed with a heart condition. We had a pretty hefty bill from the cardiologist and I was worried it would be difficult to submit a claim but to my pleasant surprise it couldn't have been easier! I got the claims result back in less than two days and received the reimbursement in a week which was really impressive. I'm thankful there was one less thing to worry about in an already stressful time. Thanks Pets Best!
Pets Best Truly the Best
I’ve tried other providers, but when I adopted Willow, Pets Best is the only one who would cover her due to a preexisting condition. They covered her for anything new & I really appreciated them. They’ve got my business for now and for all my future pets.
1st year with Pets Best
Our first year having this insurance on our new Labrador puppy has been good. Claims are now processed more quickly than they were when we first got the policy, instead of 4 weeks, our last claims were about 24 hours. Just got our renewal and the change in premium was no big deal compared to our other dog on an insurance. That insurance has risen every single renewal. My only complaint is the Best Wellness Plan that covers vaccinations, spay/neuter etc. i misunderstood the amount they cover as “per” vax not commutative. Thought it would be a good investment for all the puppy vax they get the first year. Well, it tops out at only $50 total, not $50 per vax., I dropped this coverage at renewal. Otherwise happy with the policy.
Insurer: Pets Best
By: Cheryl
Late claim submission
The fact that I was able to submit claims after two years is incredible. This insurance has been so good to me and I haven’t ever had any issues.
Insurer: Pets Best
By: Kristen
Simple claims process
"I have had Pets Best insurance on two pets. This was the first time I have had to file a claim. I appreciated the ease of the online claims process and the multiple emails with the claim status. Having this coverage allowed me to do what was needed to save my fur babies life. I am very satisfied with the coverage and service I received from Pets Best.
Fully Disappointed Customer
I’ve been with PetsPlusUs for over 10 years, but my experience has become increasingly frustrating. Every time I submit a claim, I’m met with another excuse for a denial. It feels like their goal is to find ways to avoid paying out, rather than supporting their customers. If it wasn’t for my long history with the company, I would have canceled long ago. My dog is aging, and as his health issues grow, the anxiety I feel dealing with this company only increases. I’m constantly left feeling that the coverage I’ve been paying for isn’t worth it. I encourage potential customers to look at third-party reviews to get a more balanced/truthful perspective.
Insurer: Pets Plus Us
By: A
Don’t get this insurance
I was happy with nationwide insurance until my dog turned 8 years old. He was promptly dropped. When I called I was told they don’t insure dogs over 8 years old for health and wellness, only accidents. Now anything he had in past is not covered under another pet insurance. This is an awful policy, I’m trying to get the word out so it doesn’t happen to other pet parents. Also if a condition runs in that breed it is not covered.
Insurer: Nationwide
By: Jeane
Better than expected
*foreign body surgery and several day hospital stay* I was worried after reading reviews, never thinking I'd have to file a claim, I went with the most affordable- which was Pets Best. I'm convinced people only post when their experiences are negative. I love that it could all be uploaded online, have multiple options to have payment go to the bank or Care Credit, and most importantly, got paid. Thank you! I've already referred others. Although I hope to never use you again, I'm glad you're here if we have to!