Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Need improvement
We used to have Healthy Paws but with 2 new dogs we tried Pets Best. Their price on one dog was lower but slightly higher on the other. We submitted a claim and it came back and they paid it as it should be paid however they took much longer to pay than healthy paws. I also don't like that they can't mail you a check this way I can tell that they paid it. Instead I had to keep checking my account to see if the money went in. I will reevaluate my contract when it's up.
Love this Company
Can't say enough about this Company. Our dog Rose had an unexpected accident which tore both her acls. Pets Best was there for us all the way. Easy to file claims and prompt processing. THANK YOU pets Best!!!!
I love Pet's Best
Pets Best is a great pet insurance. Submitting claims are really easy via the website or the app, which I have on my phone. I just snap a picture of the receipt, click the relevant options, and I can do the whole thing in a couple of minutes. Claim processing is usually timely, and the explanations are clear to understand. When my dog, Smudge, was bit by another dog, I was able to submit a claim for the bill and, because we'd met our deductible, we only owed less than $100 of a $4,000 bill. Pets Best lets me know we can get the care we need for our dog with peace of mind about the costs.
Avoid the Frustration!
I deeply regret switching to Pets Best from Nationwide,this has been the worst pet insurance experience I've ever had. The biggest issue is their claim denials; a significant majority of the claims I submit are rejected without clear justification, making it feel like their priority is avoiding payouts rather than supporting pet owners. On the rare occasion they do approve a claim, the reimbursement process is painfully slow, often taking weeks before I see any funds. This delay is frustrating, especially when dealing with urgent veterinary expenses. Having been with multiple pet insurance providers, I can confidently say Pets Best has been the most disappointing in terms of reliability and efficiency. If you're looking for peace of mind and timely coverage for your pet, I strongly recommend exploring other options. My experience has been nothing short of frustrating, and I truly regret making the switch.
Reimbursement fast!
After my puppy was in the hosptial healthy paws was able to send me a check for the bill within 2 weeks! It was fast and they did a great job with it. Very thankful for pet insurance saving us over $6,000!
I would recommend this company
I didn't file a claim for months after my cat passed away. I got her insurance and a couple weeks later we had to put her down. I had her for 16 years, so my entire adult life. I was pretty devastated and depressed. Also very anxious about calling and filing a claim. The representative made it super easy for me and she was very kind and understanding. The website was easy to use as well. I got refunded for the months my cat was not alive. If I get another pet, I would be very interested in using PetsBest again. I appreciate it being hassle free and I received my refund very quickly
Healthypaws is the best
I've been with healthypaws for 11yrs+. Throughout my dog's life, Millie has gone through two CCL surgeries and most recently surgery to have some masses removed from her liver. Each time, healthypaws was caring and provided coverage without any hassle. I am so glad that I chose them all those years ago.
Insurer: Healthy Paws
Veterinarian: VCA Northview Animal Hospital Specialty Referral Center
By: Nancy
Great service
We had a couple of emergency sessions for Pepper when she ingested a sewing needle. Pets Plus Us were very quick in processing and paying our claims. Thank you.
Insurer: Pets Plus Us
By: Buff
First claim
I must have looked at every pet insurance policy there is- and kept coming back to Pets Best. It was not the least expensive- but it offered a better range of coverage than most. Our first claim did take longer than I expected for reimbursement- and I would prefer more specific updates on the process, but the reimbursement (for spay/neuter) was for the amount as advertised. When I called to inquire about the claim status, the representative was quick to answer and was helpful.
Insurer: Pets Best
By: Marlane
Pets Best is THE Best
We have had Pets Best since we got Biscuit 2 years ago and have used them twice in that time frame. Both times we submitted the claim and it was a breeze! We received our reimbursement in a decent time frame. After meeting our deductible this past time we still received about half of our money back! They are phenomenal. I also love the 24/7 vet line. They really do give you so much peace of mind and at a great rate! Even after filing a claim last year our rates didn’t increase! I recommend them to everyone!