Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Pets Best Insurance
I have had my dog and cat insured with Pets Bests Insurance now for two years. They are always very quick at processing claims. I would highly recommend them.
Great customer service
"I have had Pets Best insurance for 3 years now and they never disappoint. When it looks like the claim might take more time, they email me to let me know. That is greatly appreciated. I will continue to recommend Pets Best to all who inquire. "
Insurer: Pets Best
By: Jean
Horrible expericence every time I place a claim in
The employees lie about receiving documents to delay or reject claims. The customer service employees are extremely rude and will hang up on you. The company is extremely slow at paying out claims and processing claims, tho claim "they are the fastest", I have over 8 years from a different pet insurance company proving they are not the fastest. They make everything so difficult and problematic. They are liars and I would never recommend anyone to sign up for Pets Best for pet insurance. They are a disgrace and disappointment!!!
Insurer: Pets Best
By: Mike
Every little bit helps
"My boy was seen for his yearly checkup and he was found to have "allergy ears". We were sent home with ear wash and ear drops. These items went towards the deductible. Hopefully we never meet the full deductible!"
Efficient claim processing & compassionate service
I recently had a Sarcoma surgically removed from my dog. The insurance company had my pre-approval done in less than 24hrs and my claim was processed in under 6 business days! Having the money paid out so quickly (similar to the past 10 yrs) has allowed me to establish a very trusting relationship with my vet clinic and peace of mind!! Thank you!!
Insurer: Spot Canada
By: Anna
May cancel policy!
Got got our dog on 7/2, applied for pet insurance 7/3, noticed our dog was scratching his ear alot, had an infections- found out on 7/14 and my claim was denied bc it wasn’t past the 14 waiting trial! 3 days really makes a difference! When I paid the first 6 months up front!
Pets Best ins. Rating
My claims were always handled in a very timely and satisfactory manner. I recommend them to my friends and relatives.
Easiest Claims Process Ever
Pets Best has the easiest most user friendly claims process ever. As soon as I got home from the Vet, I opened the Pets Best app and the claims button was front and center. When I clicked on it, the instructions were very clear on what was needed to file the claim and how to do it. All I had to do was snap a picture of the invoice, click submit and I was done! A few minutes later I received an email that my claim was submitted and under review. The next day I had my reimbursement! Thank you Pets Best for making claims such an easy and quick process. Vet bills get expensive fast but I have ease of mind in knowing that I'll get reimbursed quickly, a real bonus when all you want to do is worry about getting your best friend better!
Trupanion Finds any Way to Not Pay Claims
Trupanion misrepresents itself as they boast about all the reasons why their premiums are so much more expensive than others. meanwhile they deny claims for every possible reason. they use every comment written down by a vet to tie in to any possible pre existing condition. so my PERFECTLY HEALTHY CAT was denied claims because they said he was anorexic. my cat never didn’t eat. never lost weight. they said the charts read he was lethargic and stressed. which they said could relate to issues with eating disorders. so he didn’t have a condition. they just linked every symptom to as many conditions that it may be. there were over 20 conditions they wouldn’t cover because of ridiculous symptoms. sneezing was linked to possible respiratory so no respiratory tests covered. plaque of a tooth’s they said is linked to periodontal disease so no teeth related claims. the list went on and on. abdominal because of the possible eating issues. urinary because he peed outside of his box once. so no urinary test covered. Trupanion is the biggest scam that makes health insurance companies for people look reasonable. Do not give your business to these con artists. I had them for 2.5 years and they never paid a single claim.
Insurer: Trupanion
By: Thomas
Seamless and Quick
We started our cancer journey with our 4 year old lab two months ago when our vet found a mass cell tumor. We were able to get in with our specialist surgeon and oncologist the same week. Surgery was performed and chemotherapy started soon afterwards. Our insurance company Pets Best reimbursed 80% of every statement without question and in record time. We are so grateful that we feel so supported during such a stressful time. I would not hesitate to recommend Pets Best to anyone.