Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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I adopted a cat just before Christmas last year and immediately purchased Pets Best insurance for her. On the very day that the policy was active, she began showing symptoms of what I thought was a UTI. I brought her to the vet not knowing if the visit would be covered on day one of the policy. That day I received the sad news that my cat had lymphoma. Over the following 3 weeks before she passed away, she had an emergency visit, xray, ultrasound, and several medications and vet visits. The cost was overwhelming. I was concerned about the ease of the claims since everything happened so fast. Submitting a claim was so easy on the app, although there were several attempts that failed due to issues with the app. Eventually I was able to start the claims and from there Pets Best took over. They explained the benefits regarding what would be covered, what would go towards the deductible, and what was not covered by the plan. They also cancelled the policy and gave me a pro-rated refund for the annual premium. I received my refund and the claim payment very quickly. After a very sad situation, I was glad to have insurance to cover some of the cost. I would definitely use Pets Best again.
The customer service was great and my…
The customer service was great and my claim was processed quickly. Thank you
Insurer: Pumpkin
By: David V.
Wellness blood work & spay appointment for female lab
My wellness blood work bill was paid quickly -- less than 7 days to process and send in payment. It's been 8 days since spay appointment and claim is in process. I have no doubt that it will be processed shortly (there was a holiday in there), and highly recommend PetsBest insurance to my friends to insure their pets. Peace of mind is worth it.
Ease of Mind
"I've had to have a couple of emergency vet visits with my pets. Once my cat fell and fractured some vertebrae, another time I came home to find my dog throwing up blood. Each time I reacted quickly without worry because I knew I had insurance on them. I know that my claims will be handled according to my policy and that my pets are covered. "
Insurer: Pets Best
By: Paulette
Submitting a claim is easy and quick!
Submitting a claim is easy and quick! Quick response regarding our benefits or response regarding the claim. Easy!
Insurer: Embrace
By: Ricki Rios
Very very satisfied!
Nice, simple website. Clear instructions on how to submit claim. Prompt initial response to claim. Resolved in 7-10 days. Very good communication on status throughout. Prompt payment to my account. So impressed that I'm going to see about enrolling my other dog.
Insurer: Embrace
By: John Bitner
I do not recommend this pet insurance
I do not recommend this pet insurance. I’ve had a claim pending for 2 months and all my vets have submitted the information they have requested and they still won’t release the claim. I even called today to speak to a supervisor and they refused to let me speak to one stating that i need to speak to the adjusted that still hasn’t returned any of my calls. This is absolutely ridiculous and terrible customer. I do not recommend
Insurer: Embrace
By: jenn c
Been with this pet insurance for almost…
Been with this pet insurance for almost 18 years. Long before anyone really knew medical coverage was available for your animals. They are fantastic. Premiums, how fast they pay. Amazing insurance. Highly recommend.
Insurer: Nationwide
By: Gina Henderson
Great customer service
Great customer service. They also process claims in a timely and sufficient manner.
Insurer: Embrace
By: Timothy Hartwig
Agent was very well versed in the Pet…
Agent was very well versed in the Pet Insurance coverage for my 2 cats. He answered all my questions and made sure all my questions were answered.
Insurer: Nationwide
By: Eric