Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Process was easy to submit claim
Process was easy to submit claim
Insurer: MetLife
By: customer
Smartest move we have made
The reps I have spoken with are very helpful. Claim submission is a breeze and usually I get the refund in days. It has taken up to a week but that is rare.
Insurer: MetLife
By: Viki
Claims "issues"
With each claim I submit, I end up having to chat in or call because I get "needs more information" emails just to be told I do have everything in when I ask. Making the reimbursement time much longer than necessary.
Insurer: MetLife
By: customer
Easy!
Easy, Fast and efficient claim submission and payment received.
Insurer: MetLife
By: customer
Very grateful client
The one time i called with questions the gentleman I spoke to was so helpful and courteous. The claims process has been super easy. I’m so thankful I signed up my dog for this program. It’s been extremely valuable in her health care.
Insurer: MetLife
By: Lindsey B
I must admit it was a learning curve…
I must admit it was a learning curve for me to understand the documentation needed for reimbursement. However once I understood what was needed my claims were reimbursed in a timely manner. Customer service reps were always kind and expressed care for my dog. Really appreciate them!
Insurer: MetLife
By: customer
Excellent Customer Care!
"Pet's Best has been a safeguard for our sweet labs who eat anything and everything. The whole process of filing a claim couldn't be easier. The funds arrived in my account in a surprisingly short amount of time. We wouldn't ever be without coverage from this excellent company. Thank you for excellent service! "
Insurer: Pets Best
By: Amy Parker
website is easy to submit claims and…
website is easy to submit claims and review and payment is always prompt
Insurer: MetLife
By: customer
It is so easy and fast to place a…
It is so easy and fast to place a claim. And I received the payment in less than a week.
Insurer: MetLife
By: Carolyn
I submitted my first claim early…
I submitted my first claim early October and then about 10 days later I received email saying I needed to send in more documentation on Oct 20. Before I had a chance to add document, the claim was deleted from the portal. I called in and the rep said I could email the additional document and they would send in. I didnt see my old claim re-opened a few days later so decided to resubmit all documents at once just so it shows in portal. 10 days later I got the approval which is why I gave a 3 star vs 1 star but automatically deleting history or claims is not cool at all.
Insurer: MetLife
By: michele kosnik