Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,657 total
Other Categories
MetLife is awesome
MetLife is awesome! No worries with every claim I submit and your communication is spot on! Thank you. And my Buster thanks you !
Insurer: MetLife
By: Linda
Really slow on updates
Really slow on updates. Always finding a way to not pay a vet bill. Takes too long for reimbursement if a vet bill does get paid.
Insurer: Spot
By: Lourdes
I am very happy with Embrace Pet…
I am very happy with Embrace Pet Insurance. We got the insurance about 5 years ago, and didn't really need to use it until this year, and the process to file a claim was really easy.
Insurer: Embrace
By: Brad Fischer
To submit a claim is very easy
To submit a claim is very easy. App is user Friendly. Thank you for making this so easy.
Insurer: Embrace
By: Evichip
Healthy Paws made filing the claim…
Healthy Paws made filing the claim super easy. Just a few photos of the Vet's invoice on their app. The reimbursement was in my account in only a few days.
Insurer: Healthy Paws
By: Alan Willox
Healthy paws is great and their system…
Healthy paws is great and their system is great. I just wish they would cover specialist consultations.
Insurer: Healthy Paws
By: Thomas Dancona
Young Dog Surgery
When my dog, 1 year old, needed special surgery, I was scare for him; but I had the confidence of having a backup with Met Life, pet insurance. He is well and Met Life helped. The claim process was simple, fast, and very fair. I recommend pet insurance for a new puppy or dog; and especially, Met Life. I plan to keep them.
Insurer: MetLife
By: Robert Valdez
It is fast and easy to do and fast…
It is fast and easy to do and a fast refund!
Insurer: MetLife
By: Fay W
Customer Service Grossly Misrepresents their Policies
My pet insurance policy was misrepresented to me prior to purchase, but Embrace is telling me that they don't uphold anything said by their customer service reps. I attempted to clarify a policy detail with customer service prior to purchasing the policy and they assured me that only pre-existing conditions were not covered by the policy. The reality is that any condition which the insurance company deems related to a pre-existing condition is additionally not covered by the policy. In my case, one of my cats has Entropion, which is considered a pre-existing condition since she has had it since birth. I paid for the surgery to correct it, but now Embrace informed me that any eye conditions (for example, conjunctivitis) will not be covered at all by the policy unless the vet can clearly attribute the cause to an injury or other illness. If they cannot, they will just assume the eye condition is related to the pre-existing condition (Entropion). This is a gross misrepresentation of the policy given that I explicitly asked customer service questions to try and understand what was and was not covered, and this exclusion was not mentioned to me. EDIT: Embrace replied below to this review, but you'll notice that they totally avoided my concern. I am not disputing that Entropion is a pre-existing condition. I'm disputing the fact that Embrace does not consider it curable when in fact there is a surgery to correct it, and I am also disputing the fact that Embrace refuses to cover any future eye related issues unless they can be explicitly tied to an injury or other illness. They do not even have a public list of what they consider to be curable and non-curable conditions, and they won't disclose this to you because it's totally at their discretion.
Insurer: Embrace
By: Wil Hall
Submitting a claim was easy
Submitting a claim was easy. Hopefully, I will be reimbursed for my dog's care in an expedient manner.
Insurer: Embrace
By: BAR Kearns