Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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do not treat their long time costumers well.
We have been with pets plus us since 2017 when we got our puppy. Recently we were double charged ( the month of december) great timing with christmas. We called to find out why and they said their mistake, they didnt charge the month prior so they had to double charge. While we were on the phone the staff was confirming all our information. We had realized that we hadn't changed our home address with them when we moved 2 years ago. We asked why this is important, she said it makes a difference for the payments. OK. We gave her our new address and she said the payment had dropped significantly. We were paying 76.00 monthly ( living in DT ottawa), and with our new address it dropped down to 35.00 which we were stocked about since we were already paying so mich monthly. We said we cannot back date but your next payment in Januuary will reflect the changes. Come January payment no changes made. We called to find out why only to be told thats not true and our payments did not change. Told them to refer to notes on call, listen to call recording of the phone call. We were rudly told theres nothing they can do and basically that we were making it up and our payments didn't change. When asked to speak to a supervisor/manager about the incident we were told the call back time was 8-10 bussiness days. ARE YOU KIDDING ME?? 8-10 days to speak to a supervisor. This is ridicously. For long time customers. Totally unacceptable. I will be looking elsewhere.
Insurer: Pets Plus Us
By: samantha
Amazing!
I just can not give this company enough praise. I want to say that I have never had any sort of medical instance for as quickly and stress free, dog or human. In a very quick turn of events we went from seeing a vet for a consult to our dog having surgery. It was such an easy process and the staff at the hospital told us the Trupanion was the best. “They are super quick with pre-approvals and usually settle within a day.” You never know when you purchase insurance, will it really be what they are selling? But we had gotten the 90/10 ratio coverage for our French Bulldog. And yes, they paid 90% of the bill. With our deductable and our co-pay we paid about 1,000$ on a 6400$ bill. I can’t tell you how important it is to get pet insurance. I can’t imagine having to sit in that room, hear what your pet needs and wonder if you have enough money in your savings for it. Or if you have a credit card with enough to cover it. Something that could have been stressful was just not a worry. I kept saying, “no problem, we have good insurance” and they truly proved it. I will always have pet insurance and it will always be with Trupanion!
Insurer: Trupanion
By: Louise Ann
Pets best? More like pets waste of time!
I got my insurance last year when I got my puppy thinking it was going to be looking out for her and have her set up for anything that was to come our way. First time making a claim I was denied (okay cool) but I was given a "see benefits" instead a reason? You can't give me a short reason? I file a claim and it takes months, with only a single email here and there saying "sorry for the inconvenience" you can't communicate what's taking so long? High volume/high claimes/the weather etc something other than sorry? I've made 4 different claims and I have yet to see a check that was made out to me. There is zero incentive for being a member. You just pay 65 bucks for the "best" insurance and it's a complete waste of my money,time and efforts. Good luck trying to speak to a human you'll be on the phone forever and thet will just tell you to "see your benefits" than have it explained to you. Look I get it I can see my benefits but I would like it explained further by someone who is knowledgeable in the insurance industry but I just have to figure it out on my own.
Insurer: Pets Best
By: Marisol
Latest 1 comments
Parallels my experience
It was good
Pretty easy, a bit difficult to understand but not that difficult.
Insurer: Lemonade
By: raymond
Healthy Paws Pet Insurance
Healthy Paws Pet Insurance is the best investment you can make to insure the best care of your beloved pet. Adopted my dog Luke when he was 6 months old and immediately got this insurance in 2017, and it has been a life saver. Luke ended up with allergies and the medication is $180.00 a month, I send the invoice to Healthy Paws and get reimbursed for 90% within 2-3 days. He has had multiple surgeries that have also been covered at 90%, saving me thousands of dollars. Their customer service is the most caring, kind, professional I have ever encountered. I have referred many friends and family to Healthy Paws, and they tell me if not for this insurance it would have been so stressful and devastating, emotionally and financially, had they had ignored the importance of getting this coverage for their pets. So, do you and your pet a life changing favor and call Healthy Paws now!
Insurer: Healthy Paws
By: Jennifer
Affordable pet insurance!
A trial petsplusus insurance plan was provided to me when I adopted my cat from the local municipal shelter. I am glad to have decided to convert the trial plan into a continuous policy. For the past year and a half they have provided effective customer service and assistance with my claims. The rates are affordable for the age of my cat and they do not make a fuss when claiming vet bills. Highly recommend insuring your pet through Petsplusus!
Insurer: Pets Plus Us
By: Omar
Great overall experience
So glad I have this insurance. It has been a literal life saver for the health of my fur baby and financially for me. Great and friendly customer service. Submission of claims are made simply and easily in the app. Reimbursements are quick and easy as well. I can concentrate on my baby girl and give her what she needs at the vet and home. Thank you MetLife.
Insurer: MetLife
By: Suzanne
L'art de faire rire de nous
Aussi bien mettre tout cet argent dans un compte épargne que de le mettre à l'eau avec vous ... Vous n'êtes même pas foutu de rembourser les réclamations au complet, j'ai un police qui me coûte 115$ par mois, au départ j'ai demander la meilleur de vos police.... Si c'est ça votre meilleur police et vien c'est vraiment dommage mais vous ne faite pas la job !!!! Je vais résilier pour m'organiser autrement
Insurer: Trupanion
By: Jonathan
Very good pet insurance
Picked up Healthy Paws right after we got our dog. The website is easy, information is very clear, the coverage is accurate, and reimbursements are quick. Never had an issue after about 15 claims.
Insurer: Healthy Paws
By: Takuya Ted
Best Pet Insurance Available
I signed up in 2011 with Healthy Paws for a new pup I got from a rescue. My beloved schnauzer fell seriously ill in Dec 2023, and was hospitalized for over 3 weeks in the vet ICU. The bill was a staggering $22k, and Healthy Paws covered most of it. They are compassionate and fast, and while I lost my dog on Christmas Day, I was able to give him the best care because I had Healthy Paws working with me. Five stars all around! My vets always told me that pet insurance never covers anything, but trust me, Healthy Paws is not like any other insurance. Thanks to them, my dog was given a fighting chance.
Insurer: Healthy Paws
By: Lori