Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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If you use the insurance the premium goes up
We've been with Fetch for 4 years and never had a problem until our dog had dental disease and had teeth removed. Shortly thereafter we received notice that our premium doubled with less benefits. I called and was told it was because of the use. Holly is only 4 and pretty healthy in general but apparently the teeth extraction was too much. I asked him "So we're being penalized for using the insurance we pay for." The answer was yes. He said it's like car insurance. If you use it, it goes up. He offered me a deal that I turned down. If I used it we'd be right where we are now. I canceled. Just be aware of how this works.
Insurer: Fetch
By: steve keller
Great experience!
So far my experience has been very positive with Spot insurance. This year my cat got sick a lot, and after the deductible amount, everything according to my policy was reimbursed. Easy to file the claims and fast reimbursement as well. I’m very happy with them!
Insurer: Spot
By: Loryne Rodrigues
Best Investment EVER
I was on the fence about getting pet insurance when we got our puppy, but decided to try it out and it has been the best investment EVER. If we ever run into an issue with our puppy getting sick or injured, knowing that we have MetLife on our side and to help offset some of the costs has been such a lifesaver. I love how MetLife offers fully customizable plans so you can do what's best for you and your pet. My claims are always reimbursed quickly and without issue. I will never go without pet insurance!
Insurer: MetLife
By: Brielle
Fast processing
Fast processing. Very happy with my experience and ease of uploading information
Insurer: MetLife
By: customer
Impossible to cancel.…
I had Spot insurance for over a year and luckily never needed to file a claim as my pup stayed healthy. I moved out of the country a few months ago and emailed them to cancel my policy. Note - I emailed the address that they sent my policy info from - which is labeled “reply” and does not send an automatic message or have any notes in their prior message that it’s an unmonitored account. I was charged the following month. I emailed them again - this time attaching random emails from their website that they suggest emailing for quotes. They finally responded and cancelled my plan but argued they wouldn’t honor my original cancellation date. It’s also important to note that they don’t have any emails or instruction on how to cancel on their site. I now have to take this up with my credit card company. I would not suggest Spot to anyone I know. Edit - I’m even more disappointed by their blatant lies in their response. There is no footer in the email that the account is unmonitored, the email is reply(several numbers)@mypetinsurer.com. Also there is no automatic message as I mentioned above. And there is no clear information on how to cancel on their website. You can see for yourself.
Insurer: Spot
By: Kathryn H
Easy to enroll
Easy to enroll and very informative on coverages and options.
Insurer: MetLife
By: Jennifer
I found the options to be affordable…
I found the options to be affordable for the type of coverage I expect. The site was easy to navigate as well
Insurer: Nationwide
By: Ronda T.
You make it mostly easy to file a claim…
You make it mostly easy to file a claim and I get paid back pretty quickly. It's nice to have insurance for my pets
Insurer: Spot
By: Snowed in
Great prices, excellent experience
The website and app are easy to use and provide detailed coverage information. Usually, that's hard to find, but Nationwide made it extremely accessible. I also found the price was quite reasonable, and the customized plan option allowed me to take out and add what I thought best suited my needs.
Insurer: Nationwide
By: customer
Reliable, great customer service!
I could not be more pleased with Pets Best. Daisy has epilepsy and that is so costly and exhausting. Without Pets Best, we could never have made it this far! Great customer service, fair rates and quick claim turn around 98% of the time.