Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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You didn't give me senior citizen…
You didn't give me senior citizen discount
Insurer: MetLife
By: Beatrice Otieno
13/10 would recommend!!!
I normally don't leave reviews, but I very much felt the need to do so. I switched my pets from Banfield to Spot after MONTHS of research. I mean literally 6 months of research of who had the best coverage, who had the best price, etc. I decided to go with Spot because they offered the most coverage for such a great price. The reason I wanted to write a review was because I recently lost one of my dogs and as I was waiting for Spot to approve everything, I get an email from them saying how sorry they were about the loss of my baby boy Roscoe. I also noticed that they said because of the time-frame of which he had passed (it lapsed into a new month), they weren't going to charge me for that new month and they were going to cancel it for me but if I had any other paperwork to submit that I could do so. It was truly so effortless and a weight off my shoulders not having to deal with all that with the sudden loss of Roscoe. My experience with Banfield was quite the opposite when I lost my dog Benji, it was like fighting tooth and nail with them. Spot made it so easy, I was able to grieve over the loss of my baby without having to deal with the phone calls, the holds and lets be honest, the bs that comes with trying to cancel insurances. They even called me a week later to check in to see how me and Roscoe's littermate Hodor were doing. I really cannot recommend Spot enough!
Insurer: Spot
By: Amanda Lam
Best Experience Upon the Death of Our Cat
I bought pet insurance months ago not knowing what to expect. Our cat unexpectedly passed away due to an undiagnosed condition. Prior to this we had no claims submitted. I wasn't expecting much from the insurance but the submission was very easy for his end of life expenses. And their response to our cat's death was so very kind. They called me, sent a message via email, and we received a wonderful card. They proactivley cancelled the insurance which saved us time and future unnecessary charges. We love cats and will be adopting one again soon, and Spot Pet Insurance will definitely be a part of our life. Thank you to all at Spot for your kindness and sympathy during this time.
Insurer: Spot
By: JDeP
Easy Fast and rewarding
Easy, fast and rewarding. I personally appreciate the quick response and fast refunds I am receiving using ASPCA insurance. So far it's been a good experience.
Insurer: ASPCA
By: Carolyn
Good experience, needs improvement
I had to reach out to the quoting team twice. The first go around would not allow me to purchase my plan. The second go around would not allow me to select a military/first responder's discount delaying my coverage for another 3 days. Overall, the application was easy to fill out and their premiums (especially through a company sponsorship) are very competitive.
Insurer: MetLife
By: Michael Goodwin
Claim response is usually same day and…
Claim response is usually same day and the responses are easy to follow and doesn't seem like they're trying to not pay out on claims. So far it's been well worth the investment with our dog.
Insurer: Trupanion
By: Tom
Easy to navigate and great rate.
Easy to navigate and great rate.
Insurer: MetLife
By: Rachel Tinkey
The Meaning of Good Customer Service
My overall experience with Spot Pet Insurance is amazing!! I’m using this adjective to describe them because on the wonderful service (s) the provider for my little furry family member. Some insurance companies will let you go on paying for services you don’t need any longer. When it was time for my renewal the rep really help me in my decision. When you file a claim they are very prompt in paying with no hassles. I’m so happy I selected this company, I’m very happy with them!!!!
Insurer: Spot
By: L. Johnson
MetLife Pet Insurance is the best
MetLife Pet Insurance is the best! The reimbursement process has always been super easy and smooth. I just submit the documents and get reimbursed without any hassle or long delays. The enrollment process is very straight forward and honestly, it's been stress-free ever since I switched over to MetLife Pet Insurance.
Insurer: MetLife
By: Eric T
Easy to sign up and hopefully this plan…
Easy to sign up and hopefully this plan will cover my pets as the last plan I signed up for apparently ended without my knowledge when I was layed off on my job last year (June 2025).
Insurer: MetLife
By: Tina Houston