Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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I don't know what you are asking here.
Turn around time on receiving my check was very fast.
Insurer: Nationwide
By: Karen
I am so happy with this company
No one insurance company can be all things to everyone, but it was a good choice 5 years ago when I got Flash. I realize their computer identifies my call and they answer asking me how Flash is. It is a nice touch. Once the paperwork is in order on a claim everything from there seems to run smoothly. They do a direct deposit back into an account so I am not waiting for the mail to arrive. It seems they think of everything.
Insurer: Trupanion
By: nathaniel
Whenever I have needed to file a claim or just called to get information your agents have always had the answer I needed or gotten back to me promptly with it.
Whenever I have needed to file a claim or just called to get information, your agents have always had the answer I needed or gotten back to me promptly with it. Your agents have always been helpful, kind and understanding in even the most emotional situations. Your customer service has been outstanding and payment of covered bills has always been remarkably fast. I have only high marks for the company and staff.
Insurer: Trupanion
By: David
Trupanion is always there for us.
Payment is always fast, and explained thoroughly. We're very satisfied with Trupanion's coverage, and have recommended it to friends and family.
Insurer: Trupanion
By: Nat
Honest and streamlined. Highly recommen
Very easy to take pics of the invoices with my phone and upload as a claim. The turnaround from submission to benefit determination to payout is fast. I'd recommend to family and friends.
Insurer: Trupanion
By: Avrom
Quick straightforward claims
It was fast and straight forward. I recieved a email shortly after submitting my claim that it was received and another a few days later that the claim was processed. the online submission is straightforward.
Insurer: Trupanion Canada
By: Scott
Happy pet owner
the website was easy to use. I received feedback right away and the check was sent a week after my claim was submitted.
Insurer: Trupanion
By: Leslie
Trupanion member since 2011!
Extremely easy to file and received reimbursement SO quickly. As always, Trupanion saves the day!
Insurer: Trupanion
By: Samantha
Excellent
Claim paid immediately. never any problems.
Insurer: Trupanion
By: Anne
Penny Lane's Pawrents
Trupanion has always paid and/or reimbursed us very quickly and efficiently. Also whenever we had a question, their representatives were very kind and professional. We have recommended Trupanion to friends in the past.
Insurer: Trupanion
By: Monica