Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Excellent customer service
Charlie, our 10 1/2-year-old Cavalier King Charles Spaniel has been covered by Healthy Paws since 2013. As soon as my vet sends the invoice I get an e-mail. Once the claim has a number I get an e-mail. Once the invoice is approved and paid, I get an e-mail and within two days our reimbursement is directly deposited into our bank. I chose Healthy Paws for our dogs (we also have a 3-year-old rescue named Marli) because of the research I did. I asked our office manager of our vet's office what insurance was used the most and she said, "Healthy Paws." I went online and checked them against other companies. If I have questions I can e-mail or call them and always speak to a caring and knowledgable person. Charlie is on a few heart medications now and just yesterday I got an e-mail from customer service asking me how Charlie was feeling and to please let them know, which I did. That's what I call excellent customer service! I highly recommend this company.
Insurer: Healthy Paws
By: Suzy
Very good insurance
Very good insurance. Very user friendly no hassle to fill out a claim.
Insurer: Nationwide
By: Ernestine
Love this pet insurance! Fast, easy & nice
We had this insurance for four years, and has been a pleasure to have it!! I’ll chose Healthy Paws without doubt for sure. Also the app is super easy and very intuitive, to do a claim takes a minute. Love it!! Very satisfied with Health Paws :-)
Insurer: Healthy Paws
By: Laura
Nationwide processes my claims super fast.
My claims are always processed promptly and I receive my reimbursements quickly.
Insurer: Nationwide
By: Susan
Fast and efficient
Very easy to use my insurance. Thank you
Insurer: Nationwide
By: Jill
happy
I have had insurance withy ou for years and never really had to use it. Now that Pepe is 11, I have found I have needed to submit claims almost every month. I have always had almost 100% reimbursement for his illnesses, and some fall in Not covered, or a limit of coverage for an ailment. Im happy.
Insurer: Nationwide
By: Cynthia
Quick turn around
Speedy service and payment for Miley's surgery and meds. Was a rough time, but I appreciate how quickly you verified and paid the claim. She is much better now!
Insurer: Nationwide
By: Jane
A must have
I have a policy on two of my dogs. It has been a life saver. It is so easy to submit a claim and the reimbursement is quick with direct deposit.
Insurer: Nationwide
By: Jennifer
Nationwide is the best.
I needed to take Abby to an emergency hospital. Thank goodness she's fine. I submitted my claim to Nationwide on line, attached relevant materials, and reimbursement of costs made in approximately a week.
Insurer: Nationwide
By: Barbara
I recommend this Policy to every dog owner I meet.
I am very pleased with this insurance for my dogs. I have had occasion to use it for very expensive Vet care, and am thoroughly please with the service, ease of filing a claim and the rapid and seamless payment of my claims.
Insurer: Nationwide
By: Gala