Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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Easy to file
Easy to file, relieved so much stress from the emergency vet visit.
Insurer: Trupanion
By:
Have never had any issues and payment is prompt and easy.
Have never had any issues and payment is prompt and easy.
Insurer: Trupanion
By:
being able to submit claims through the app direct deposit for payment timely service.
being able to submit claims through the app, direct deposit for payment, timely service.
Insurer: Trupanion Canada
By:
It was easy to submit.
It was easy to submit.
Insurer: Trupanion Canada
By:
Trupanion makes it easy
On my vet's advice we purchased a policy from Trupanion. She said this type of dog( Belgian Malinois mix) commonly tear their ACL in the knee from running, jumping etc. We've been paying our premiums for about 4 years now. Sure enough this year she tore her ACL(or CCL in dogs). I started submitting claims fro xrays, anti inflamatory meds etc. Filing a claim is so easy!! They respond right away and let you know they are looking at it and then usually within a few days they inform you they have covered it! We have them pay us back so it is deposited it straight into our account. It's not 4-6 weeks! It's a matter of days! We have been extremely happy with Trupanion's service. Her surgery total has been close to $6,000. We could have done it , but Trupanion made it less of a worry of how are we going to pay for this.We are very impressed with Trupanion! I have recommended it to a few people!
Insurer: Trupanion
By: Rhonda
I like how quick the claims are looked at and approved.
I like how quick the claims are looked at and approved. I wish the website (portal) was easier to navigate, though. I have to click many times to find out the left over deductible amount. Wish that was just one click away.
Insurer: Trupanion
By:
Seamless Service
The claim was filed by our vet. I received a notice that Trupanion was working on the claim and then received a timely notice of what our reimbursement was and I knew it had been placed in our checking account. How can you beat that?
Insurer: Trupanion
By:
easy process
Your response is very quick and the process of submitting a claim is so easy. I have recommended Trupanion to a few of my friends when they got puppies.
Insurer: Trupanion
By: