Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Caymans year end mess
Healthy Paws was by my side thru a horrible ordeal with my fur baby! My little guy, Cayman, a 11lb yorkie recently had taken a nice long walk with us on a beautiful late October day. When we got home we noticed he was limping. We took to the vet and found that he had torn his Ligiment in his leg/knee and that the cost was approx 4000$ I scheduled surgery and had the repair done. I filed the claim right after and was reimbursed immediately! Then while recovering from that he started vomiting and would not stop. We returned to the vet to find that he basically had a gall bladder going bad. We tried meds first because the risk of removal of a gall bladder holds a very high mortality rate 20-40% !! Meds didn’t work and 2 weeks later he was vomiting again. Back to vet immediately and was told he needed it removed that day and would be approx 6000-8000$. Needless to say we paid the bill and he had the surgery and today he is doing fantastic ! I filed that claim and was reimbursed immediately again. We had to put out almost 12k durning Xmas and their timely manner got me almost all of my money back. I can’t imagine not having the policy on him. I would of had to made the decision for his quality of life. I have my little guys with me today because of Healthy Paws and my great physicians. Thank you Healthy Paws for your help and your efficiency in getting my claims processed.
Insurer: Healthy Paws
By: Luanne
Charley
RegisteringOnline was so easy.
Insurer: Trupanion Canada
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Easy to do business with
easy to do business with. The emergency vet was able to contact trupanion and get me my out of pocket right away with trupanion handling the rest.
Insurer: Trupanion
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It's easy to use and customer service is fast.
It's easy to use and customer service is fast.
Insurer: Trupanion
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Informative enrollment site
The enrollment site was well planned, and informative. It answered all my questions before I enrolled. I knew exactly what I was purchasing.
Insurer: Trupanion
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Donna - White Plains, NY
Easy to upload receipts. Prompt response by text that claims received. Quick turnaround to complete review and direct deposit reimbursements.
Insurer: Trupanion
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Trupanion Rocks!
Good communication and fast payment of my claims. Thank you very much.
Insurer: Trupanion
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I haven't used it yet.
I haven't used it yet. and I still can't log into my account since signing up for coverage.
Insurer: Trupanion
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I like the policy and although I have not had to use it yet and hopefully never have to you seem to be very helpful.
I like the policy and although I have not had to use it yet and hopefully never have to, you seem to be very helpful. I don't, however, understand the payment plan.
Insurer: Trupanion
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Trupanion is very quick to respond and process payment.
Trupanion is very quick to respond and process payment. A very clear process. You know what is covered. Unlimited payout is very important when you have a major health crisis.
Insurer: Trupanion Canada
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