Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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I LOVE Trupanion
Because Dan was so polite, kind and professional. He thoroughly answered all my questions. I really got a good feeling about your company - thanks to Dan. Plus, my sister has pet insurance with you. She said you guys were THE BEST! You didn't stall when paying bills. Plus, you are all kind & empathetic.
Insurer: Trupanion
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The enroll link did not work initially and when it did was very slow. The remaining sign up was fine.
The enroll link did not work initially and when it did was very slow. The remaining sign up was fine.
Insurer: Trupanion Canada
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So far so good
Didn't get charged the right amount, but it looks like that will get rectified with the next billing cycle. Otherwise, so far so good.
Insurer: Trupanion
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Efficient and accurate
Efficient and accurate
Insurer: Trupanion
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Joshua failed to mention a fee that was being charged to my account.
Joshua failed to mention a fee that was being charged to my account.
Insurer: Trupanion
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Happy experience!
Very quick with my claim! Took my pet into the vet. on a Tuesday and had my claim settled and money deposit in my account by Friday
Insurer: Trupanion
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Was very simple and easy
Was very simple and easy
Insurer: Trupanion Canada
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Because Trupanion is the BEST pet insurance company and the customer service is off the charts amazing.
Because Trupanion is the BEST pet insurance company and the customer service is off the charts amazing. Every rep is knowledgeable and very friendly! I have never had a billing or reimbursement issue in 9 years. I recommend to every pet owner I know.
Insurer: Trupanion
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