Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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Hidden fees; Per issue deductible not worth it.
We received a first month free of Trupanion from the rescue we adopted from, after the month was over we were charged a number of hidden fees we did not agree to when originally signing up. The monthly fee was significantly more than we could afford or agreed to; and significantly more than competitors! The $250 deductible is also less helpful than advertised; we have yet to hit the deductible for any of the 3 issues our dog has had, yet we have spent over $600 in vet bills.
Insurer: Trupanion
By: Megan
Smooth, Quick Claims Process
Very easy to complete aclaim form and upload supporting photos. Quick response and payment. Definitely recommend.
Insurer: Trupanion
By:
Claim was submitted and the next day I received payment.
Claim was submitted and the next day I received payment.
Insurer: Trupanion
By:
Very easy to get our second dog onto our original policy.
Very easy to get our second dog onto our original policy.
Insurer: Trupanion
By:
Quick and painless experience
Quick and painless experience
Insurer: Trupanion Canada
By:
Rates have increased a lot even for just a 8 week old puppy from when I enrolled my previous dog.
Rates have increased a lot even for just a 8 week old puppy from when I enrolled my previous dog. Almost double. There was issues with the online application process that made it seem like the puppy wasn’t enrolled but Christian was able to double check and make sure everything was good
Insurer: Trupanion Canada
By:
Found the plan easy to process reimbursements
Found the plan easy to process reimbursements
Insurer: Trupanion
By:
Excellent Service
On line submittal quick and easy!
Insurer: Trupanion
By:
Lola Claim for April
Prompt payment from an easy to complete claim form from an easy to use website!
Insurer: Trupanion
By:
While I had great service over the phone I was disappointed that I had to pay out of pocket for the vet visit and am still awaiting a cheque for the portion trupanion covers.
While I had great service over the phone I was disappointed that I had to pay out of pocket for the vet visit and am still awaiting a cheque for the portion trupanion covers. I thought I would only pay the deductible and the 10%.
Insurer: Trupanion Canada
By: