Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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Excellent timely response.
Excellent, timely response. When some pertinent information was lacking, it was easily resolved and the payment processed quickly. The reimbursements were well explained.
Insurer: Trupanion
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Quick Payment!
Claims process was easy. Payment was rapid!
Insurer: Trupanion
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Trupanion has always been able to reimburse me with an explanation of fees that they do not cover.
Trupanion has always been able to reimburse me with an explanation of fees that they do not cover. The reimbursement process usually takes less than a week or even less.
Insurer: Trupanion
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Very helpful and considerate because I had a payment issue to resolve.
Very helpful and considerate because I had a payment issue to resolve. Also, questions regarding filing claims and he made it very easy to understand
Insurer: Trupanion
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Okay service was a solid 9-9.
Okay, service was a solid 9-9.5/10. But this is about referrals, and referrals are genuinely tied in with total experience. Very good I would say except for one little inconsistency. According to your ads, there are monthly premiums with NO UPFRONT COSTS. Upon setting up my contract, I was hit with an UPFRONT administration fee of $35.00. Hum... If first impressions count, one could argue the trust factor on this discrepancy. Still, for what it is worth, a very good program / policy this is.
Insurer: Trupanion Canada
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It was easy to file a claim.
It was easy to file a claim. Payment was prompt.
Insurer: Trupanion
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Thumbs Up!!
Filing a claim using the mobile app is so easy and the claim processing was quick. Very convenient!!
Insurer: Trupanion
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Trupanion is #1
Trupanion makes it simple for the vet and fast for the client. The best part is that Trupanion pays so there is not out of pocket and then waiting months for reimbursement. I recommend Trupanion to everyone I know.
Insurer: Trupanion
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best pet insurance ever
always quick answer to my billing.even if i phone to ask a question they are pleasant and answer my concern quickly.
Insurer: Trupanion Canada
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Great service, very glad I got insurance
It took Trupanion 3 minutes to accept my vet's bill. Incredible!
Insurer: Trupanion Canada
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