Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
Other Categories
Timely process and payment
The claim and payment was processed as quickly as I expected. I have no complaints.
Insurer: Trupanion Canada
By:
Trupanion does what it says it will do
Always fast and alway consistent.
Insurer: Trupanion
By:
Professionalism always apparent.
Always professional. We feel "safe" when our dog is examined, knowing they will discover what is wrong with her. My only concern is the cost of taking her there, quite expensive. The road the hospital is on is very, very dangerous. They send a billing to Trupanion immediately which mediates the cost. In return, we receive the monies/check within two days. A 10+ place with superior service.
Insurer: Trupanion
By:
Easy, quick, fast response, too!
Recurring UTI, so lots of vet visits, lots of receipts. Take a photo with my phone, log into my account, send it, done! Easy peasy, and quick response every single time!
Insurer: Trupanion
By:
Wonderful coverage and customer service!
My vet submits the claim and I had the option of getting a check or having it deposited in my account. I had to do very little. As soon as the claim is submitted I get notified that it is under advisement. Then I get an email saying the procedure was covered or not.
Insurer: Trupanion
By: Barbara
always helpful and prompt on my payments
always helpful and prompt on my payments
Insurer: Trupanion
By:
strong recommend - caring representatives and great coverage
because it was quick and easy and the rep was caring and showed an interest in my dog and took the time to run the numbers with me to find a monthly rate I can afford giving my current post-covid financial situation
Insurer: Trupanion Canada
By:
Easy submission process.
Easy submission process. Prompt reimbursement.
Insurer: Trupanion
By:
Smooth Sailing
Everything was very smooth! Trupanion saved me approximately $250.00!
Insurer: Trupanion
By:
Easy to sign up
I have had very little experience with Trupanion so far. It was very easy to sign up.
Insurer: Trupanion Canada
By: