Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
Other Categories
Very easy and quick
Submitting a claim is very quick. Someone contacts you immediately through the chat system. You answer a few questions, email your invoice, and reimbursement comes within a few minutes.
Insurer: Lemonade
By: Kathleen
Great communication
I had 2 claims within 1 month. Both people assigned to the cases were very prompt and efficient at getting the claims processed quickly. The communication was good and the instructions were easy to follow. I received my claim reimbursement quickly.
Insurer: Lemonade
By: Sara
Too many questions, not enough answers
It's an amazing service, but I was charged the $35 start-up fee, which is fine... but then also charged $40 and then an additional $4 from Veterinari or something like that, right along with the trupanion charges... What's that about? is there going to be a bunch of hidden fees? Why was I charged more money for no reason without being notified? I have a lot of questions and will be in touch with someone once I have the time. Also, in the email it says every injury or illness, but you make it sound like only if there is surgery or longterm healthcare needed. If my dog gets a splinter removed will I have to pay $300??? If so what's the point of the insurance? The fact that I have more questions after signing up then I did before signing up, is why I only give a 5. Excellent service.. it sounds like anyways, but I have to get in touch with someone to clear all this up now, which is not what someone with a busy schedule and a new puppy needs.
Insurer: Trupanion Canada
By: Sarah
Appreciated trupanions expeditious handling of my dog Oliverâs health insurance refunding.
Appreciated trupanions expeditious handling of my dog Oliverâs health insurance refunding. Thank you trupanion
Insurer: Trupanion
By: Robert
Kato, Pommeranian, was very sick.
So easy as the vet placed our claim and the check came quickly. Thank you so much.
Insurer: Trupanion
By: Sue
Extremely happy. A+ service
The entire process/communication between the clinic and us of the pre-approval and for payment was quick. Great service!
Insurer: Trupanion
By: Elizabeth
Best decision!
Lemonade has been fantastic! Easy app, easy filling, fast follow up, fast claims experience.
Insurer: Lemonade
By: Renee
Is always easy to complete, and everyone is helpful, & nice.
It’s always very easy to submit a claim. Everyone is always extremely helpful, and nice when you need to call for anything. So far I haven’t had any issues having a claim paid.
Insurer: ASPCA
By: Amy