Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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The ease of claim submission and quick…
The ease of claim submission and quick turn around for payments makes MetLife pet insurance an invaluable asset for pet owners.
Insurer: MetLife
By: AJ
I have been waiting for payment for my…
I have been waiting for payment for my cat's surgery. I have received communication from the company stating theinformation has bee submitted for approval since 09/25/2025. All information was sent. They have my phone number, email address and still no other contac5.
Insurer: Pets Best
By: Kay
User friendly website and quick…
User friendly website and quick reimbursement!
Insurer: MetLife
By: Paula Harrington
Insurance for my new rescue
I purchased insurance for my new rescue dog, Franny. I also purchased the optional wellness option. I took Franny for her wellness checkup and it was so easy to take a picture of the invoice in the app. I was reimbursed the following day. Thankfully, I haven’t needed the illness insurance yet, but I’m so pleased with how easy it was to get reimbursed for wellness!
Insurer: Pets Best
By: Kaci Christina
Great Company
App is extremely easy to use and they process payments swiftly.
Insurer: MetLife
By: Jan Somoza
Easy to use and very efficient
Easy to use and very efficient. I received my refund within 3 business days.
Insurer: MetLife
By: Maritza Brigante
Quick turn around time for reviews and…
Quick turn around time for reviews and direct deposit into my bank account for reimbursements. I recommend MetLife Pet Insurance to all my friends. Keep up the great work.
Insurer: MetLife
By: Rosemary
Pumpkin processed my claim very fast
Pumpkin processed my claim very fast. Was sent an email in just a few days and later I received a paper copy in the mail with all the details concerning my claim.
Insurer: Pumpkin
By: Karen
User friendly
I appreciate the ease of submitting my receipts in the app, extremely user friendly app. Thanks MetLife!
Insurer: MetLife
By: Dawn Herring
Pet insurance with Metlife
Metlife Pet Insurance has been one of the best decisions I could have made for my fur babies. The app makes it so easy to submit your receipts and the money is deposited directly to my account. The staff are knowledgeable and professional. Thanks Metlife Pet!!
Insurer: MetLife
By: Janet Osterlund