Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Not happy with PetsBest
I chose PetsBest based on other reviews I read & Reddit threads saying they processed things quickly and were a good company. I am not happy so far--my first issue is technology. I had to reset my password, and when I clicked the reset link in my email, I got some message that the token was already used (it wasn't). There was absolutely no way to reset my password at that point, meaning I had to get in touch with the company. There is no way to email them, and the chat on their website said nobody was available/I had to call. When I called, I was on hold for an ungodly amount of time and never even reached a person. Eventually, I found my password and finally logged in- but what would have happened if I never found it??? Second, in regards to claims, they take SO LONG to process. Reviews & threads said that they were fast, but that was obviously not true. I get emails apologizing for the delay and it just takes far too long to get things processed. I am not really happy with my experience so far and am grateful I only paid quarterly and that my dog is still young enough so I can switch companies. I do not recommend Pets Best.
Insurer: Pets Best
By: Danielle
easy to pick a plan
easy to pick a plan. no complaints yet. Just started.
Insurer: MetLife
By: Bri
its really easy and quick online pet…
its really easy and quick online pet insurance submission
Insurer: Nationwide
By: customer
First time I ever had Kitty Health insurance!
First time I ever had kitty insurance, and would recommend HIGHLY! Used my policy once in 9 years, then kitty had a a major emergency. Do your homework, I did. Compare coverage, limits/caps, deductibles, etc. Healthy Paws covered an unexpected medical crisis and allowed me to get the best care and a treatment plan that I could afford. Reimbursement was prompt, and easier to do than it used to be, downloaded snapshots and emailed right in. Direct deposit payouts. No fax, snail mail, etc, but you can submit claims that way.
Insurer: Healthy Paws
By: Val G.
Metlife is easy to use
Metlife is easy to use. Easy to submit claims, which get reviewed fast and payments out within a week.
Insurer: MetLife
By: customer
As always the reimbursement was prompt…
As always the reimbursement was prompt and accurate. Couldn’t recommend them More
Insurer: Fetch
By: CJS
The pet insurance company you want.
Clarity on what is covered at sign up that they have fully honored, never a question on a claim, in my three years with them. The app is incredibly easy to use and filing a claim is easier than taking a selfie. Payment is deposited in my account within a week. This is the pet insurance you want...full stop.
Insurer: MetLife
By: Andy
Quick review of claims and process of…
Quick review of claims and process of payment
Insurer: Trupanion
By: Sandi Richards
Once I signed up for auto pay
Once I signed up for auto pay, I got my payment to my checking account only hours after the statement was posted
Insurer: MetLife
By: customercarol zoldessy