Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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PROMPT PAYMENTS ON EXPENSIVE LABS AND SURGICAL TYPE PROCEDURES.
It is great to recover out of pocket expensives for emergency services so quickly! Thanks to Met Life .
Insurer: MetLife
By: K Dan Howington
After my Boston Terrier became very…
After my Boston Terrier became very ill, a trip to the hospital was required. Then you have to pay before leaving the facility. You wonder how much your insurance is going to cover and will there be issues. After submitting the invoice, I was then required to provide SOAP notes (detailed medical chart) which I was unfamiliar but the hospital did provide. Once provided, MetLife paid 80% very quickly. The process was completed on line, no confusion, didn't have to talk to anyone and I had the money within a couple of days. Thanks MetLife!
Insurer: MetLife
By: Greg
I was so happy to receive my…
I was so happy to receive my reimbursement before my credit card payment was due. It’s stressful dealing with your fur baby suddenly having an emergency but Spot was quick at processing and getting our money to us.
Insurer: Spot
By: Emily Veldman-Hagood
Once we signed up for immediate…
Once we signed up for immediate reimbursement (zelle) , Chubb's quickly and decently evaluated the vet's bill and then immediately made a fair payment. I hate the crazy monthly charge, but am sure glad we kept the insurance.
Insurer: Healthy Paws
By: Carol
Very quick turn around
Very quick turn around - claim approved and am expecting my check in the mail.
Insurer: Spot
By: Anthony
Bladder Stone Surgery
My dog was taken to an emergency veterinarian hospital for urinating blood. After a through exam, it was determined that her bladder stones are now causing her frequent urination, blood in the urine and pain. Surgery was the only option. I put the ER visit through Trupanion and the claim was accepted immediately and a large portion of the bill was covered. Two weeks later, Swiffer underwent a surgery to remove the bladder stones. Trupanion gave me a quote as to how much my insurance would pay toward the total bill. I have never had another pet insurance company, and after this experience I would never want one.
Insurer: Trupanion
By: Helen Shasa-Rotile
Easy and simple claims submittal
Easy and simple claims submittal. Fast payment.
Insurer: MetLife
By: customer
thumbs up for metlife pet insurance
easy to sign up for -- all claims have been easy to file and the payouts come quickly
Insurer: MetLife
By: Julie