Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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The online line claim center is very…Easy and Quick
The online line claim center is very easy to go through...upload receipts, click a few buttons and you're done. Before my year was up they let me know options for the upcoming year for my pup!
Insurer: Spot
By: Deanna Perlinger
Thankful to receive payment for dental…
Thankful to receive payment for dental services.
Insurer: Pumpkin
By: Claudia Mahoney
Payments are prompt with no hassle
Payments are prompt with no hassle. The system is easy to use and when I need help real people are available.
Insurer: Trupanion
By: Ellen Maltz
Easy submitting an invoice.
Easy submitting an invoice for payment.
Insurer: Trupanion
By: Cindi Mclean
Ready to make the switch
I don’t like sonnet shift at all! But in order to get a good rate they have you register into the program. To begin, it’s not accurate, you get penalized for driving on routes in the neighbourhood you live that they deem a “road risk” god forbid you have work at the time of day they deem as a risk as well. The mobile use is sooo annoying, I try to be cautious with that as well but it’s not accurate, I lost points for having it in my POCKET did not touch anything on my phone I just had it in my pocket. They unenrolled me out of the program and my premium got jacked up I went from $349 to $700ish. When they put me back in they still hiked my price up by $50. I gave 2 stars because the service agent that helped me with reactivating my account was kind, she saved me giving them 1 star, I believe her name was Shanice. Anyway, since reprogramming my account, I’m unable to make a change to my payment method or do anything because the system keeps telling me my account has not been updated. It’s hard to get a hold of an agent and the work hours… kinda inconvenient. I can’t wait for this term to be up so I can switch providers.
Insurer: Sonnet
By: Angélique W
Each invoice was processed quickly
Each invoice was processed quickly. I was amazed with the swiftness of all responses to claims and direct deposit payments. When I emailed an issue it was handled and processed within 24 hours.
Insurer: Trupanion
By: Sally
Payments have been made a lot quicker…
Payments have been made a lot quicker than in 2025. Reps are extremely helpful.
Insurer: MetLife
By: Stacey planz
Good insurance
Very easy-to-use and I got my money back directly into my bank account so no waiting for a check and hoping it doesn't get lost.
Insurer: Pumpkin
By: Kelly Moschetti-Suhay
As a new client
As a new client, your staff has been very courteous and helpful. We certainly appreciate that we can file claims directly (without postal service) and that payments arrive quickly. We hope to be customers for many years!
Insurer: MetLife
By: customer
We incurred some expenses on one of our…
We incurred some expenses on one of our pets that was unexpected this past year and Pumpkin was there to make sure our dog could have the care it needed. Extensive surgery and we paid a deductible and was reimbursed the difference. Excellent company
Insurer: Pumpkin
By: Ruth Blanton