Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Coverage for ER vist recently
Coverage for ER vist recently. The process to complete the claim and the deposit in my bank account was extremely quick. I was pleasantly surprised. Thanks
Insurer: MetLife
By: David
Very simple to submit claim and receive…
Very simple to submit claim and receive payment
Insurer: MetLife
By: customer
Given two stars instead of just one…
Given two stars instead of just one star. Our newly adopted cat had an upper respiratory infection. Urgent Vet care took care of him and we submitted the claim. Waiting a few days and no response from MetLife Pet Ins. I called them. They had never received my claim. Resubmitted and they received it. Processing took a couple of days and there was missing information. SOAP - what was that? Spell things out for us! Turns out it's his pre adoption record. Sent that in. Processed the claim and notified it was approved. Now I wait for my refund. Crickets. Called them. Supposed to receive another email on how I want my refund. Just send me a check. I shouldn't have to go and create an account and give my banking information to receive my refund. I say beware of getting MetLife Pet Insurance if you have a pet. The amount of monthly payment and the total yearly amount they cover is not worth it. Yes, I'm glad we were given a "free" trial and we used it. But this ordeal we had to go through was not worth it. Just my humble thoughts.
Insurer: MetLife
By: Rudy's Parents
the claims process and the refunds are…
the claims process and the refunds are quick
Insurer: MetLife
By: customer
I had a great experience with MetLife…
I had a great experience with MetLife with a claim of a emergency care bill. I put the claim in for 1082 and in about 3 days the claim was processed and MetLife covered 90% of it. It was a great relief especially since it was a stressful moment for me.
Insurer: MetLife
By: customer
Go with another provider
Sonnet insurance was great until my credit card was stuck in the Canada Post strike and they cancelled my policy and ruined my credit. Their customer service was horrible and there was no understanding of the situation. On top of that I had never missed a payment before and had been with them for 5 years. Would not recommend due to horrible customer service and terrible policy.
Insurer: Sonnet
By: Julia Chriss
Platform is quick and responsive
Platform is quick and responsive. Options in pricing and care are transparent. Once you choose, the reiterate what you will be paying , payment is made, done.
Insurer: MetLife
By: jdk
It was very easy to sign up
It was very easy to sign up
Insurer: MetLife
By: JEANNE HUBRED