Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Stephanie was great with assisting me…
Stephanie was great with assisting me with my direct deposit for my pet insurance. She was patient, kind and encouraging with helping get online to check my account. I has a wonderful experience today. Thank you Stephanie and Nationwide.
Insurer: Nationwide
By: Dawn F
When I got this insurance I thought to…
When I got this insurance I thought to myself what a waste! And then two years later my frenchie got epilepsy, I started my 1st claim, it was so easy. I was still skeptical and the 4 days later I got 80 percent of my money deposited into the account I paid it from. I was floored. They take care of my baby like I would. Thank you. I am impressed. This is not a robot. Or a scam. Its real
Insurer: MetLife
By: Schrone Avery
Easy to enroll my pet with MetLife.
Easy to enroll my pet with MetLife.
Insurer: MetLife
By: MARTHA RASH
Quick turnaround and direct deposit…
Quick turnaround and direct deposit payment right into bank Very convenient
Insurer: MetLife
By: customer
Quick service!
I was reimbursed quickly after submitting my pets visit information!
Insurer: Spot
By: BB
Not very user friendly
(1) Difficult to update refund payment options (it is an entirely different website, but that is unable to be found until you call). (2) The form to submit claims is not easy to use- Not editable & need to download to sign/date, etc.
Insurer: MetLife
By: customer
I am truly impressed by how easy and…
I am truly impressed by how easy and straight foward it was to go from getting a quote to being a policy holder. The Sonnet App is also user friendly and easy to find your billing info, pink slip and all information regarding your policy. Thank you Sonnet!
Insurer: Sonnet
By: Marc Brazeau
Easy purchase, would like ability to download quote
The site is easy enough to use. I liked the ability to customize the options for a condo quote. I would have liked to be able to download the quote so I could easily compare it to other quotes. I found it annoying the way the page jumped back to the top when I was trying to look at the quote. That's a tech issue. It's as if the page was refreshing every one second. Purchasing the policy was straightford.
Insurer: Sonnet
By: Sandra Mooney
Submitting a claim is very simple…
Submitting a claim is very simple process with my phone app and payment processing was prompt.
Insurer: MetLife
By: Bobby Moody
Super quick review and payment!!
Super quick review and payment!!
Insurer: Pumpkin
By: Cathy