Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Pleasantly surprised with quick payment
I had to file the claim twice so I expected the to payment to be delayed. I was pleasantly surprised to receive payment within a few days.
Insurer: Pets Best
By: Ann-Marie
Totally worth it!
Great service, quick payment, no hassle. Totally worth it!
Insurer: Trupanion
By: Emily
Clear. Expedient.
Clear. Expedient. Straightforward. Works with me and with my veterinarian. Pays directly to my vet s Office. Lets me focus on my dog becoming well and not the bills and paperwork. Happy with my choice of insurance.
Insurer: Trupanion Canada
By: Joanne
Great Plan for Expected Expenses too!!
This is so easy. It’s like a payment plan for wellness as well as accidental coverage. Coming up with $600 for vaccinations and neutering hurts all at once. Makes things a lot easier. 😊. Paid quickly!
Insurer: Embrace
By: Kim
Claim submittals are reviewed
Claim submittals are reviewed and payments made within days. Questions about charges and coverage s are answered by some of the most professional and friendly staff I have ever encountered. Always a joy when I need to talk with the staff.
Insurer: Trupanion
By: Larry
claims are processed immediately
claims are processed immediately . If calling Trupanion is needed, the staff is friendly ,courteous and sympathetic to my needs . It s nice to know someone is there to help .
Insurer: Trupanion
By: Robert
Very slow at sending reimbursements
I received an email about a week ago that my claim (submitted in October) for a veternary visit for Gigi (my Morkie) had been approved. As of today, I have not yet received any remibursement for my expense during that veterinary visit atLArchmont Animal Clinic. This is not the first time this has happened. For some odd reason, I never get the checks you report have been sent. Please look into this problem.
Insurer: Embrace
By: Susana
Very nice customer service very slow claims review
I am now waiting over 45 days from my initial claim - have supplied over a years worth of vet records and the lovely customer service people are very understanding of my frustration, but cant get me any updates. I understand a pre-existing condition review for my little girls cancer, but on of the claims was for an attack by a Pittbull.
Insurer: Nationwide
By: Barb
Love this insurance
I would gladly pay $100 a month, per dog, and hope to never need to use this insurance. Since that is not the case I must say the coverage this insurance has for major medical is amazing and the turnaround time on payments works for me. I’m lucky in that my vet does the paperwork and submits the expenses directly to the company. This probably cuts down on payment turnaround time. Almost always I have reimbursement within 2-3 weeks.
Insurer: Nationwide
By: Rannah
Bad experience
Complex process... Too much time to receive payment ... Bureaucracy... Low value for the money... Received just small part of the expenses
Insurer: Nationwide
By: Leo