Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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Overall a very good pet insurance company
People on the phone are wonderful, they seem to really care about your pets and my couldn't be friendlier. I had never used the insurance before and hoped I would never have to and the review process does take a bit longer then I think it should. My veterinarians gave them all the information they needed right away but the payment did not come through right away. As a matter of fact I'm still waiting for one. But in the end if they come through that is what matters.
Insurer: Figo
By: Kelly
Easy and fast
My dog needed staples in her foot from getting hurt playing and I put the claim in thru the VitusVet app the same day, my claim was done in 3 days and in 5 I had the money in my account! Fast and easy!
Insurer: Nationwide
By: Cherie
Best decision ever!
Trupanion has been the easiest insurance company I have ever dealt with. They handled my pets claim within 24 hours. They didn’t try to find loopholes or ways not to pay- they simply processed the claim and mailed a check. No questions asked! This was a lifesaver due to a very expensive bill due to emergency surgery for my dog. When my dog had to go back to the hospital several days later due to complications, they did not attempt to make me pay another deductible, but added it on to my previous claim. Again, the check was mailed within 24 hours! This insurance saved me thousands of dollars and allowed me to provide the care for my pet that I might not have been able to do otherwise.
Insurer: Trupanion
By: Elana
Trupanion is amazing!
What a relief after Ruby's surgery yesterday to just quickly pay my portion of the cost and go home. It was extremely fast and the ongoing service has been excellent for the 10 years that we have been enrolled! Thank you very much!
Insurer: Trupanion Canada
By: Darlene
Trupanion Review January 2020
It's very easy to submit invoices on the website for a claim that's active. The initial claim takes a bit longer, but that is to be expected. I purchased the additional rider that covers services like acupuncture and it has served us well. The monthly premium has gotten higher over time, but it's still worth the expense to me.
Insurer: Trupanion
By: Elizabeth
Marvelous Company
Healthy Paws is very easy to work with. The staff is very easy to work with. It is easy to file a claim. Payment is prompt. They keep you updated about the status of your claim. I highly recommend Healthy Paws🐾
Insurer: Healthy Paws
By: Carol
So worth it!
Quick payment to the vet; good communication regarding patient's covered and not covered services, in easy to understand language.
Insurer: Trupanion
By: Nat
The only issue was that the vet staff couldn't find Captain in their Trupanion Express system and had to call Trupanion to figure it out.
The only issue was that the vet staff couldn't find Captain in their Trupanion Express system and had to call Trupanion to figure it out. Trupanion helped them get it sorted over the phone in less than 15 minutes and Trupanion covered $223 of my $318 claim. I didn't have to pay the whole amount out of pocket to get reimbursed, either! They paid the hospital directly. Great to save that much money since it happened around the holidays!
Insurer: Trupanion
By: Kristina
Speedy claim payment
Very speedy payment within 2 days.
Insurer: Trupanion Canada
By: Joel
No joke claim process is fast and easy and everything claim to be covered was taken care with no problems.
I depended on Healthy Paws on an internet search and I am pleasantly surprised that this company has done everything they claim and more. My pet suffered an injury a few months after the coverage began and I can tell you the claims process is fast and there are no hidden fees or surcharges. I received direct deposit fast and everything on their website that said was covered through the claims process was covered.
Insurer: Healthy Paws
By: Stephen