Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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TPLO surgery for Golden Doodle
Our 6 year old Golden Doodle Sophie unfortunately tore her cruciate ligament and had to have TPLO surgery to repair her leg in January 2020. We have had Trupanion insurance since Sophie was 8 weeks old and have been fortunate in that we have never had to make a claim as we never had any issues with her. TPLO surgery is pretty major and worrying for a pet owner to say the least. It also not cheap and can be a big hit to the pocket book. The day of Sophie's surgery we arrived to pick her up at the vet and received all the post operation information and then were told that Trupanion had already settled most of the bill under our policy. I was so impressed that my vet was able to contact Trupanion and they directly paid the vet so quickly vs. me having to pay the full $4000 bill and submit for reimbursement. On top of that they sent a follow up email with all details of what they covered and ended the email with a nice note asking us to give Sophie lots of hugs! Thank you Trupanion, you really do stand behind all that you advertise. For anyone looking for pet insurance, while you might find cheaper out there I can tell you from experience, Trupanion provides no hassle complete coverage for your pet when you need them the most!!
Insurer: Trupanion
By: Mel
No regrets
My 6 month old lab puppy got into my daughters ADD medication and chewed a few capsules. Fortunately we figured this out quickly and got him treated at the local emergency animal hospital and he’s now back home and doing well. I submitted the claim to Trupanion the day he came home from the hospital which was a quick and easy process. Within a few days I was given the summary of my claim and the money was in my account by the next day. I am extremely impressed by the ease and efficiency of the claim process and this experience assured me I made the right decision to purchase pet insurance with Trupanion.
Insurer: Trupanion
By: Carla
Easy Transaction
Easy transaction....all the work done by Vet and Trupanion.
Insurer: Trupanion
By: Gary
Quick and efficient as always!
Quick and efficient, as always! thanks.....
Insurer: Trupanion
By: Shelley
Linda D. Pleasanton, CA
Trupanion always confirms receipt of my claims right away, and are super speedy in fulfilling them as well. I love the email invoice I receive, breaking down the items paid with percent covered. Also, whenever I've needed to speak with an actual representative over the phone, as when my dog first became ill, they were very helpful and answered my questions right away.
Insurer: Trupanion
By: Linda
Great Insurance!
I always hear back about my claims very quickly, and get reimbursed very quickly! I recommend Trupanion to everyone I know!
Insurer: Trupanion Canada
By: Christine
Healthy Paws is the Best!
Healthy Paws is a wonderful insurance company. The premiums are very reasonable, but expect them to go up slightly every year. They make the process of submitting a claim quick and easy. My dog had emergency surgery and ended up hospitalized for many days after as she did not recover well. They reviewed and covered everything that was supposed to be covered by my policy without any hold ups or having to call and argue about coverage. They upstanding and I couldn't be happier with my experience. Thank you Healthy Paws, for letting us focus on our sweet pup during a very scary time!
Insurer: Healthy Paws
By: Erica
Excellent Insurance
Our dogs have been insured via HealthyPaws pet insurance for over 5 years. If you do your research, you will find this company writes their policies with very comprehensive coverage. They make filing claims easy and painless as well as paying those claims covered in a very timely manner. They have a claims payment option for direct deposit into your bank account and have recently improved that service even though it was very efficient before the improvement. They also have an auto pay option for premium payment which we take full advantage of to eliminate any potential late payment problems. All in all, a great company to work with and we feel very safe having our two dogs covered by such a strong company.
Insurer: Healthy Paws
By: Patti