Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Best Pet Investment!
I'm not big on leaving reviews but I cannot recommend Trupanion highly enough! My puppy chewed through an electrical cord, 2 days after we decided to buy pet insurance, and the bills were huge -- over $3,000. Trupanion paid over $2,500 and the check came within 3 weeks of the incident. The service was was wonderful in every way--from the customer service rep I called to figure out how to file a form, to the email updates about my claim.
Insurer: Trupanion
By: Jen
Great insurance for peace of mind
I have had a great experience with Healthy Paws, and I have recommended them to quite a few friends. They are quick to process invoices, and reimbursements happen quickly and as expected. Every vet bill we've received has been processed exactly as I would have expected, with no hidden fees or surprises, and no questions asked. My 3 year old pup has already needed 2 significant types of treatment, first, she was hospitalized for 2 nights when she was sick and became severely dehydrated as a result. Luckily, we only had to pay a fraction of her stay for around the clock monitoring and medications, so it made this scary time way less stressful. More recently, she needed a minor surgery, and we were glad to have Healthy Paws who covered it as expected. While we have been extremely satisfied and will be lifelong customers, I am a little disappointed at how much our rates have gone up over time. We were assured rate increases are not tied to usage or to breed/age, so I was surprised to see more than a $10 a month jump in our monthly fees for this year, which is why I took away a star.
Insurer: Healthy Paws
By: Meghan
The one time deductible is amazing and Melissa was very helpful!
The one time deductible is amazing and Melissa was very helpful!
Insurer: Trupanion
By: Alexa
Trupanion is very customer friendly
My cat was just diagnosed with a chronic illness and Trupanion made it so easy to submit my invoices to start my claims. I love that Trupanion sends email and text updates as to the status of my claims. It's so much easier than having to keep logging in to see if my invoices have been processed or not.
Insurer: Trupanion
By: Remy
We haven't had a claim yet but just setting up and making changes to payment options was handled very well
We haven't had a claim yet but just setting up and making changes to payment options was handled very well
Insurer: Trupanion
By: Kay
Peace of mind!
User friendly claims experience. I filled out the short claim form and attached the invoice(s) and received reimbursement within a few days. I was also provided a detailed breakdown of the payout. The first dog I adopted was a senior and I didn't get pet insurance. I'm so grateful my veterinarian recommended Trupanion this time around. While my home and auto insurance also offers pet insurance, Trupanion appeared to be a better fit and I have not been disappointed. Unfortunately, my puppy was diagnosed with a somewhat rare autoimmune disease and I'm so glad I have insurance to help cover my expenses. After already satisfying my deductible in just a few months, I'm now covered and only responsible for 10% of future covered costs for this condition. That is serious peace of mind! Thank you, Trupanion!
Insurer: Trupanion
By: Carrie
Quick no hassle service
Quick no hassle service
Insurer: Trupanion
By: Lorraine
Wonderful turnaround.
The response is always so timely. If you are expecting a reimbursement they never disappoint.
Insurer: Trupanion
By: Patricia
Impressed!
Easy process and quick reimbursement.
Insurer: Trupanion
By: Lynn
Thank Goodness for Trupanion
It was such an easy process and made things so much easier. Thank you so much. Best investment ever.
Insurer: Trupanion Canada
By: Laurie