Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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Take forever to pay claim
Take forever to pay claim!!!
Insurer: Pets Best
By: Bill
Review
Premiums go up with age. Too much to quick for my liking. That being said, customer service is excellent. They pay what they say they are going to pay, and they do it quickly. Overall happy with this company.
Insurer: Nationwide
By: Mark
Easy claim process
My first claim ever and the claim process was easy . So used to filing paper forms and snail mailing for insurance claims. This on line process worked well of phone scanning the invoice with claims payment straight to bank account .. Fast and easy!!
Insurer: Trupanion
By: Patricia
Fast transaction
Was able to be reimbursed quickly and has no issue with cost associated with my pets illness.
Insurer: Trupanion Canada
By: Carolina
Professional and speedy reimbursements!
Professional and speedy reimbursements!
Insurer: Trupanion Canada
By: Brenda
Customer Service Representative Was a Great Help
I have had a Figo policy since my dog was a puppy and fortunately, I have never needed to submit a claim. My monthly premium increased due to a new underwriter and I needed to find a way to lower my new premium. I placed a call to customer service and Jade was able to explain the increase to me. After the call, Jade called me back with a solution and was so helpful in showing me options. After increasing my deductible, I was able to continue using Figo and have peace of mind knowing that my pet will receive quality vet care if she has an accident or illness. Thank you, Figo and Jade.
Insurer: Figo
By: Janet
Great!
Great service! Prompt payment and easy to navigate website!
Insurer: Trupanion Canada
By: Naomi
Great job. Keep up the good work!
I am very pleased with Trupanion's service. Their staff are very professional and considerate. Their payments are very punctual. I recommend it to all my friends.
Insurer: Trupanion Canada
By: Judy