Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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User friendly
This is my first experience with pet insurance and I have been very happy with the ease of the claim process and what’s been covered. Really like using the app as well!
Insurer: MetLife
By: Amy Akerley
Awesome service
Awesome service, great turn around. Can't be happier 😌
Insurer: MetLife
By: Rosa iriarte
This company has been wonderful to work…
This company has been wonderful to work with and has surprised me on their excellent service!!!!
Insurer: MetLife
By: Debbie Carlini
So happy with Met Life they have been…
So happy with Met Life they have been there every time we have needed them. Sadly, that has been quite a lot. We have had a few challenges along the way but working it out with some great help for their customer services reps.
Insurer: MetLife
By: customer
MetLife has been excellent standing…
MetLife has been excellent standing behind their policy and covering claims for my pet dog. The service to file a claim is a simple process and reimbursement is performed in an efficient manner. I would definitely recommend any new pet owners to get pet insurance through MetLife right away when you bring your fury friend home for the first time. Met life has exceeded my expectations!
Insurer: MetLife
By: David
Good customer service
Good customer service. Initially had some miscommunication that was frustrating, but I called the help line and they quickly got me taken care of. I appreciated the help and speed of response.
Insurer: MetLife
By: Ronda B
Excellent and exceptional customer service
She was professional and understanding. She can abswer all my calls.
Insurer: MetLife
By: Carla Kelly
Efficiency and promptness
Efficiency and promptness
Insurer: MetLife
By: NORBERT YOUNG
Met life makes filing a claim a breeze
Met life makes filing a claim a breeze! They also can send your payment through Zelle and you can receive the payment same day as the claim being approved. 5 stars.
Insurer: MetLife
By: customer
Very fast precessing great jobs
Very fast precessing great jobs
Insurer: MetLife
By: Clement