Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Really came in handy!
So, so glad I got Spot pet insurance after my dog had an issue with her eye. The visits and appointments really added up and I'm so thankful to get reimbursed for some of the expense. The claim process was easy and the deposit came quickly. Thanks Spot!
Insurer: Spot
By: Lee Jones
Very simple to use and quick to respond!
Very simple process when submitting claims, reimbursed very quickly too!
Insurer: MetLife
By: Kelly
Great customer service
Great customer service; reasonable rate; fast reimbursements.
Insurer: MetLife
By: customer
Easy online buying experience
Easy online buying experience. Layout was easy to follow, answered all my questions and was thorough with follow up instructions.
Insurer: Nationwide
By: Kristie Hendel
Terrible experience with this company
Terrible experience with this company . Would not pay on any claim . All they say on any claim is that it’s preexisting condition we are not covering claim . Do not use this company if you want good health care for your pet .
Insurer: ASPCA
By: Anthony Micieli
My experience with Metlife Pet…
My experience with Metlife Pet Insurance has been great. I was pleased with how easy it was to file a claim and receiving updates on the process.
Insurer: MetLife
By: Carol
I tried multiple times to get back to…
I tried multiple times to get back to my saved quote, but was not able to. When I contacted support via chat, I was told to call in so a rep could get me my original quote. I just decided to start over. I purchased the plan online for a reason.
Insurer: MetLife
By: Kevin Robison
Great Customer Service
Although I am still having login issues, Shanice continues to assist me to process my claims in a timely matter and I greatly appreciate it.
Insurer: MetLife
By: MaryJane Gunning
Multiple claims
I have made numerous claims recently because past claims were never filed. Many have been paid; some denied; some toward the deductible and some still pending. I think that too much was applied to my deductible in 2024 and I submitted an email for clarification. That is still pending. I was out of town for many months and while I had the insurance premiums automatically charged to my checking account, no claims were filed. I worked with a number of representatives at Pets Best to get all the claims filed. It was a bit overwhelming, and they were very helpful. Many of the claims have been paid---denied----or applied to the deductible, but there are still a number pending. I have received emails that they have been received and are in process. Considering the circumstances, the overall response and assistance from Pets Best has been excellent.
This is our first policy with MetLife
This is our first policy with MetLife. We have found it very easy to understand the communications we have had with the company. (That’s not always the case with other companies!) So far, we understand all of the interactions we have had with the MetLife and feel that we are well covered and well informed. Looking forward to working together for the future!
Insurer: MetLife
By: customer