Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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App made it easy to file
App made it easy to file. Good communication throughout.
Insurer: Fetch
By: anon
Be Proactive with Patience
Generally I like Pets Best. However, they take a long time to process claims. Easily 3-4 times as long as my friends company. But I have a better policy with more coverage and a better online experience. The automatic email communication is subpar. Several times the issue with a claim getting processed was a lack of medical records but Pets Best didn't tell me they weren't getting a response from my Vet. I had to call Pets Best to figure out what was going on over a month later. This could have easily been prevented if in the first delay email they just included WHY the claim was delayed. But again over all I am satisfied that Pets Best is the best option for me and my pupper right now.
Insurer: Pets Best
By: Jen
Josh was very up front and knowledgable…
Josh was very up front and knowledgable describing all to me. Easy to speak with and patient . Am very pleased with his help meant a lot.
Insurer: Fetch Canada
By: Deborah
Thank you
The representative was very kind very knowledgeable answered all my questions and made me feel like everything was very important.
Insurer: Prudent Pet
By: Robin Finerty
My experience has been great
My experience has been great! I recently had to take my kitten in for emergency care and was so relieved when Fetch promptly processed my claim and honored their committment. Prompt, hassle free reimbursement!
Insurer: Fetch
By: Carolyn
Trupanion Has Your Back
Trupanion is a fabulous insurer. I run out of superlatives to praise this company. Trupanion insured both my dogs since the were 12 week old puppies in 2016. I cannot think of a more responsive company. They prepaid every covered procedure my dogs had, and there were a lot. They covered multiple prescriptions usually within a day. The direct deposit feature is terrific. Trupanion also has fantastic customer support. Finally, Trupanion demonstrated compassion and care when I lost one of my pets in 12/25. To top it off, Trupanion planted a tree in Kenya in memory of my cherished departed pet. You cannot go wrong with Trupanion.
Insurer: Trupanion
By: Judith
Excellent customer service l9ved they…
Excellent customer service l9ved they kept up with me on every step. Very patient with me when it came to my password.\nThank you
Insurer: Fetch
By: Gina B
Outstanding customer service
Outstanding customer service! When I called I expected the typical runaround businesses give ya, nope! Fully courteous, professional and helpful. The process was surprisingly easy and fast, even being it was the Christmas holiday period. Overall, a wonderful, surprising experience!
Insurer: Spot
By: Mikyong Barber
Thank You ASPCA
Today I received a letter of condolences from the ASPCA Pet Health Insurance on the passing of my dog Tanner. While I was extremely touched, I was not surprised, because they have been an incredible company. My girl (Cane Corso) had a series of issues as she aged, and ASPCA covered all of her care - from a custom leg brace, to chemotherapy, to acupuncture, to her final cremation, when the time came. I KNOW that Tanner had a longer quality of life because of the care that she was able to receive. I highly recommend this insurance.
Insurer: ASPCA
By: JD Caldwell