Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Grateful
I contemplated for years about getting pet insurance for my very healthy dog. I NEVER expected that I would have to put it to use 6 weeks after I purchased it, but my dog got very ill on Christmas Eve! Embrace made the claim filing easy and I am awaiting my check in the mail. They were very helpful and the process was easy, but I do feel bad that I did have to use it. At least my dog is totally fine today!
Insurer: Embrace
By: Bambi
Thank you
Our cane corso needed two surgeries within 4 months. Everyone at healthypaws went above and beyond and continued to check in on the progress and well being of our fur baby. Thank you for going the extra mile and for being so helpful!
Insurer: Healthy Paws
By: Lauren
Very happy with Embrace!
I have always had a very good experience with Embrace. I especially like that they email me when a claim is received. They are always prompt in their reviews and reimbursements? Customer service has always been attentive to questions.
Insurer: Embrace
By: Barbara
Nice experience
l always had a very nice experience with to whom l talk to when l called and Haily was tops
Insurer: Trupanion Canada
By: Pat
I am a satisfied customer.
I've only been with ASPCA less than a year and filed a claim two months ago and am very pleased with their service.
Insurer: ASPCA
By: Helen
Efficient and kind treatment at a time of real stress
My dog was recently and quite suddenly diagnosed with Stage 4 cancer. The diagnostic charges alone were about $1,700. My claim was processed within a week and I only had to pay $270 of the total charge. One of the Embrace staff also immediately answered my inquiry about coverage for in-home hospice care. We have been Embrace members for over 7 years and have always had a great, caring experience.
Insurer: Embrace
By: Marji
Good service. closing claim takes too long. Excellent customer service.
In my experience with this company, they are excellent, even though it took way too long to settle my claim. Called on the phone several times and spoke to friendly and knowledgeable people.
Insurer: Figo
By: Ron
Fantastic customer service, personable and efficient.
I have always had pet insurance and my experience with a past company had me questioning whether to keep insuring my dogs. After much research and input from friends, I chose Figo and have been very happy so far. From the beginning, the customer service was exceptionable for my many questions and concerns. I highly recommend this company - even though they advertise as a cloud-maintained company, I am so impressed with every interaction I have had with this company.
Insurer: Figo
By: Chris
Kitty Emergency with a Happy Ending
Our kitty Rokko is about 11 years old and never has issues. When he became suddenly ill overnight recently, we took him to the emergency doctor at opening of the clinic the following morning. He was diagnosed with pancreatitis, given a shot to stop vomiting and a course of pills to take. About 3 weeks are passed and he is much better. Within about 2 weeks, we also received a check from our insurer, Pets Best. So a happy outcome for everyone.
Insurer: Pets Best
By: Kimberly
FIGO lets you worry about your furkid, NOT how much money you'll have to pay
Accidents always seem to happen at the wrong time financially so I have pet insurance. That way when something happens, money is NOT a factor in whether my pet is helped or not by our Vet team. I have two very happy Labs that are still in the Lab puppy age (2 and 4). They play hard and they get hurt at times. FIGO to the rescue! I am so grateful that FIGO has quick turnaround with reimbursements as well as a simple-to-use interface on the web. Not to mention awesome CSRs who are friendly and empathetic. Great company - I am so happy I have this safety net!
Insurer: Figo
By: Marla