Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Quick turnaround
Embrace has been great! The claim process is so easy and turn around time for repayment is quick, they even offer direct deposit! Customer service is great, I never have any issues with my many questions being answered.
Insurer: Embrace
By: Lauren
Highly Recommend Pets Plus Us
Our Alaskan Malamute basically tore his ACL and needed surgery. Pets Plus Us covered the cost of the surgery as well as the medications and the laser treatment to help expedite the healing. Any questions we had we called, somebody answered and were really nice, polite, caring, and EASY to deal with! Had the reimbursements directly deposited into my bank account- No fuss! Quick and easy. A pleasure to deal with. So glad I went with Pets Plus Us! Worth every dollar!!
Insurer: Pets Plus Us
By: Jennifer
Worst pet insurance I've EVER had - AVOID
We have had pet insurance for 15 years for our pets and have never experience the pathetic treatment we received from Healthy Paws, I am disgusted. Our 7yo Jack Russell somehow developed an abscess in her jaw, possibly from an injury we just don't know. As a result she underwent surgery to remove four teeth due to the abscess. Healthy Paws covered nothing. Most plans do not cover dental cleanings or prophylaxis, and I understand that, this was NOT the case. Had the dental problem came from an injury it is covered, however, I have no idea how this happened, it could very well have been an injury that caused the abscess. I finally found out of the denial almost a month after submission of claim. I would never ever recommend this company. Heading to Nationwide Pet Insurance as advised by my Vets staff.
Insurer: Healthy Paws
By: Bruce
Great experience
Embrace made it possible for us to get our dog the care she needed to save her life during the holiday season. We had no problems with submitting claims or getting approval. Nothing we've submitted has ever been denied and the process is incredibly quick and easy. Thanks Embrace!
Insurer: Embrace
By: Stepfanie
Quick easy no hassle service
My dog Cooper had and issue which required multiple visits to Tufts. When all associated procedures and visits were completed I submitted the paperwork required and received checks in approximately 10 days. All went smooth and hassle free. My dog had a problem once before and the process went just as smooth. I appreciate their smooth and friendly service.
Insurer: Embrace
By: Norrell
Fast and easy
My bully has has his share of problems but embrace has been there the whole way. The process couldn’t be any easier! I have never had a problem with them.
Insurer: Embrace
By: Laura
Promptness in responding to payment.
Promptness in responding to payment.
Insurer: Trupanion
By: Galen
Excellent service
Excellent service, very prompt on emails/ claim status.
Insurer: Trupanion Canada
By: Dereth
Great customer service!
Great customer service!
Insurer: Trupanion Canada
By: Anthony
Great
I cannot day enough good things about Trupanion. Everyone is always very helpful and extremely friendly in such a genuine way. Keep up the great work!
Insurer: Trupanion Canada
By: Deanna